Carfax
Reviews and Complaints
Rocklin, California
Payment
I called and I waited on the phone for 20 minutes and you hung up the phone I would like a call back to get my question answered.
386 283 ****
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Verified Reviewer
CARFAX is almost impossible to reach
There is a false report on my airbag being deployed. I have tried to resolve this for at least 3 months and have not gotten a response from CARFAX. It's very frustrating when you're trying to sell your car and there is a false report.
Preferred solution: The false report taken out of my CARFAX so I can sell ir
Saint Louis, Missouri
Won’t accept creditcards
There is no one to talk to well thats ok I will use auto check fin now cant even send my reply now u people r terrible
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Verified Reviewer
Resolved: Billing Error
Company fixed the issue and I have been provided with apology.
It's impossible to get through to Carfax. Every email requires a two-day wait for a response, and the response always requests more information. This is absolutely the worst customer service.
- Awful customer service
Preferred solution: My accisdent report, which was already paid for.
User's recommendation: Stay away
Vineyard Haven, Massachusetts
Can get access to the report, I paid for
Cant get access to the report, I paid for.
This is terrible you cant speak to anyone one in customer service.
Atlanta, Georgia
Dispute
I had a dispute to dispute with Carfax and Carfax basically left me on hold for 30 minutes and then hung up on me
User's recommendation: Never calll
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Verified Reviewer
Discrepancy on your report of this vehicle
Not good
I purchased a vehicle from a used car lot three years ago. I attempted to sell this vehicle and was informed that the CarFax report labels it as a total loss.
I spoke with the insurance company and they informed me that the claim made was for $5280.00 on a 2017 Suburban Premier. It shouldn't show as a total loss for VIN# 1gnscjkcxhe148278.
- Information is not correct
Preferred solution: The car fax corrected so that it doesn’t show a total loss
User's recommendation: Car fax records aren’t correct
Sioux City, Iowa
Did not receive information after I paid
Did not receive information after I paid . Will not recommend this company to anyone. I do want My money back
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Verified Reviewer
Wrong info on my car report
I contacted CarFax to dispute information on my car report, provided all information needed on 08/21/24 but received no word from them. Tried through email, but received no answer.
My phone call did not go through. I'm not sure what is going on with them; I'm very upset about it.
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Farmington Hills, Michigan
I paid for the carfax and it didn’t show me anything
I paid for the carfax and put my email address there. It sent me a receipt but no report. When I click on view report on my email, it takes me to the same page where I have to put the vin number and pay again.
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Verified Reviewer
Airbag deployment not show n
I'm in mt..buying a car in VA. I hasn't seen or driven it.
I paid for it. The carfax and 360 report didn't show this and I had paid for it. I wouldn't have bot it knowing that. I need to no what I can do.
T he only way I found out was wen trying to get insurance it came up as deployment had happened. That follows the Vin #?
- Good basic info
- How are air bag deployment s not shown
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
FALSE LISTING
Hi, my name is Gilberto Marchetti and on 4/4/24 I made a down payment of $20,000 on a 2019 Porsche 911 GT3 RS, Vin #WP0AF2A91KS164120 which (SUPEREXOTICAR, LLC) listed for 207,000,00 on your (CARFAX online listing) with SUPEREXOTICAR, LLC with a (CARFAX ADVANTAGE DEALER) and 5.0 STAR REVIEW. On 4/17/24 I found out that the dealership listed (111 Row Three Lafayette, LA) was a stolen identity (SUPEREXOTICAR, LLC) and the salesperson (ALEX ADAMI) made his own website with copied cars pictures that are not for sale.
I am a victim of fraud and out of $20,000 because I did strongly believe that CARFAX did a diligent check on the dealerships before CARFAX posted on the website.
Also, this dealership has another address listed (8727 Business Park Drive, Shreveport, Louisiana 71105) which is an empty building.
I made an extensive report on this fraud with the authorities and hope you will investigate this matter since you were the ones that had all the informations to make a legitimate listing.
Yes. I am a pissed consumer, and I hope to hear back from you with satisfactory results and hope to recover my down payment.
Regards
Gilberto Marchetti
Phone 847-902-****
Preferred solution: FALSE LISTING
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Verified Reviewer
Report possible corrupt practices with a dealership on your site.
I wanted to pay cash for a 2016 Mercedes GLE 350 that was priced at $14,995.00 with 79K mi. The dealer is Queens Auto Expo, 5511 Northern Blvd, Woodside, NY 11377.
I noticed that their business was only a few miles from the airport, so I planned to fly up, purchase the car and then drive it home. I had also planned to hire a local mechanic to inspect the car and test drive it before I arrived. However, I was told I had to use their bank and also pay a deposit of 5K even if I was paying cash for the car, and that the deposit was in addition to the price of the car, making the price $18,995.00. These people are not honest.
I wanted to report them before they attempt to deceive someone else with this bank that they claim must be used for all their transactions. I thought it necessary to inform you before someone becomes a victim of these individuals.
- I have information about a potential car before i buy it
User's recommendation: Stay away from Queens Auto Expo!
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Verified Reviewer
Incorrect Branded Title listing
I sold my car through Autotrader.com. I was told that Carfax had my car listed incorrectly as a branded title.
I sent in my title, which is clear. Two weeks later, nothing has been done. I can't sell my car. You cannot call or email Carfax.
They won't respond. In checking other review sites, I see that this type of thing has been going on for years.
- There is no customer care at carfax
Preferred solution: Apology
User's recommendation: Don't have anything to do with CARFAX
Omaha, Nebraska
Did not receive information after I paid
Did not get my information after I paid. I will take this to small claims Court if necessary. Thank you
User's recommendation: Use someone else
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Get an attorney and sue them, read my post I just made about them.