Michael C Bsl

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Verified Reviewer

My car had NO damage and on CarFax said there was a lot of damage.

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In a parking lot, an Amazon driver said I touched his car with mine. He called the police, and the police made a review without getting out of their police car because it was raining.

I have written to CarFax, and they said they are running behind but will get to it.

I told CarFax I would take the car to a body shop of their choosing to prove there is no damage or paint done to my car. We will see!

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Preferred solution: A retraction of the statement that said my car was damaged.

Johanna R Gjy

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Verified Reviewer
| map-marker Boston, Massachusetts

I was robbed by the dealership

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Carfax - I was robbed by the dealership

I purchased a lemon from canton auto/RJO motors in canton Massachusetts April 1st April 8 the car left me stranded after agreeing to wait and have them replace the engine that was no good, I lost my job after 3weeks begging the dealership for a loaner or a rental, I got the car back third week of may, I paid my first payment on may 31st this past Friday June 6 the dealership canton auto/rjo motors had my car picked up and states I need to give him Jean is his name 7,000 to get my car back, in Massachusetts you cant selll a car as is its illegal that was his first error, now hes refusing to give me my 2,3000 payment back and my 294$ monthly payment I made. Its discusting to have a dealership as these people

Hes clearly a THIEF

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User's recommendation: DONT GET ROBBED

2 comments
Guest

You do not get coverage if the car has over 125K miles. The warranty only cover drive train. They do not have to cover rental or ;loaner car as part of the warranty.

Guest

You bought an as-is car. You have no one to blame, but yourself. If it is used in no state does it qualify as a lemon.

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GILBERTO M Haw

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Verified Buyer
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Verified Reviewer

FALSE LISTING

Carfax - FALSE LISTING
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Hi, my name is Gilberto Marchetti and on 4/4/24 I made a down payment of $20,000 on a 2019 Porsche 911 GT3 RS, Vin #WP0AF2A91KS164120 which (SUPEREXOTICAR, LLC) listed for 207,000,00 on your (CARFAX online listing) with SUPEREXOTICAR, LLC with a (CARFAX ADVANTAGE DEALER) and 5.0 STAR REVIEW. On 4/17/24 I found out that the dealership listed (111 Row Three Lafayette, LA) was a stolen identity (SUPEREXOTICAR, LLC) and the salesperson (ALEX ADAMI) made his own website with copied cars pictures that are not for sale.

I am a victim of fraud and out of $20,000 because I did strongly believe that CARFAX did a diligent check on the dealerships before CARFAX posted on the website.

Also, this dealership has another address listed (8727 Business Park Drive, Shreveport, Louisiana 71105) which is an empty building.

I made an extensive report on this fraud with the authorities and hope you will investigate this matter since you were the ones that had all the informations to make a legitimate listing.

Yes. I am a pissed consumer, and I hope to hear back from you with satisfactory results and hope to recover my down payment.

Regards

Gilberto Marchetti

Phone 847-902-****

View full review
Loss:
$20

Preferred solution: FALSE LISTING

1 comment
Lorcan Hcq

Get an attorney and sue them, read my post I just made about them.

Foy Iyk

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Verified Buyer
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Verified Reviewer
| map-marker Lost Creek, Kentucky

Issues on report when I purchased a vehicle

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Carfax - Issues on report when I purchased a vehicle
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Carfax had failed to show 18 additional records on a Vehicle I had purchased they Showed 87 records but actually had 105 Service reports, four wheel drive wouldn't engage front Differential while draining fluids found Water in front differential causing serious damage to gears and Driveline, I believe vehicle was in a Flood and Not reported on the report from the Dealer, Where are the 18 reports and Why did I not get them with my purchase. Vehicle needs over $2000.00 in repairs in which I can Not affords, Dealership said that it is what it is and it's on me, I Truly believe that it being in a Flood was in those 18 reports that I did Not see, if I'd of known I would Not have purchased it

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User's recommendation: Check with your States DMV/Carfax report thoroughly

Anthony S Wsp

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Verified Reviewer

Error on Carfax report

Error on Carfax report
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Vehicle is showing incorrect miles on the car fax report I spoke to the company that did the work and said it was an error in typing it into the computer that it was showing 56889 miles instead of 96889 miles

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Preferred solution: I need the carfax history corrected

Alfonso R Obs

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Verified Reviewer

Mi service has some issues

Carfax - Mi service has some issues

I'm trying to reinstall the service on one of my guy's cell phone, but the system doesn't allow me to do it, telling me that I have to contact you guys.

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Preferred solution: Orientation to fix the issue

User's recommendation: Oh Yeah

Melissa V Pmw

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Verified Reviewer

I can't submit anything your odometer guessed wrong

Carfax - I can't submit anything your odometer guessed wrong
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Every time I try to submit that there is something wrong in my carfax report something goes wrong and it all erases and I have to start over. Makes me want to strangle that carfax fox!AngryAngryAngryWtfAngry

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Preferred solution: The odometer guess in app to be correct please

User's recommendation: It’s messing up the other stuff…?!

Lawrence S Ypm

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Verified Reviewer

Erroneous Reporting

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We have a 2919 Chrysler 300 with an erroneous damage report by Carfax. We reported the issue to Carfax after contacting our insurance company and were greeted with a form to fill out, which also requested supporting documentation.

Unfortunately, given there has been no reported accident or damage to the vehicle since we have owned it. We have no supporting documentation. Carfax is responsible for providing supporting documentation as to the entity, providing information regarding damage or accident involving this vehicle. Unfortunately, Carfax requests that you pay one dollar initiation fee and provide credit card information to have a representative.

Speak with you by phone. The membership is $46 a month until canceled.

Question is, why would 1 pay or provide payment information to a company to receive a telephone call regarding erroneous information provided by who knows who? This is ridiculous.

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Patrick G Pjq

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Verified Reviewer

Gives wrong information and you can’t talk to anyone to fix it

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Carfax - Gives wrong information and you can’t talk to anyone to fix it

Had a slight accident just scratches and they said air bag deployed. Tried to fix report all they want is credit card

View full review
Pros:
  • Car reports
Cons:
  • Wrong information

Preferred solution: Apology

User's recommendation: Don’t always believe report

Resolved
David R Tct

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Verified Reviewer

Resolved: Did not receive what I paid for, no customer support

Updated by user Jul 03, 2024

Company fixed the issue and I have been provided with apology. Multiple emails to Carfax.

Refund issues after 16 days. Carfax customer service telephone number provided by you did not help.

Original review Jun 11, 2024
I paid Carfax for two vehicle history reports and used one. Now, three weeks later I want to run the second report for a vehicle I am selling.

However, my Carfax account shows a balance of zero available. Using the provided links on the Carfax website I contacted customer support and immediately received email acknowledgement of my request. Now, 24 hours later my case is still unresolved, which is delaying the sale of my vehicle. I tried to contact Carfax a second time, using the provided email address for their web support team.

My message was bounced back three times as undeliverable. Using the telephone number provided by Pissed Consumer, I called Carfax only to be put through a maze a prompts and finally left a message with my email address and phone number.

Still waiting for reinstatement of my missing report that I paid for. This could cost me the sale I have pending.
View full review
Loss:
$45
Pros:
  • Accurate reports
Cons:
  • Poor customer service
  • Inaccurate account information

Preferred solution: Deliver product or service ordered

User's recommendation: Carfax not delivering services paid for, no customer support

Andrew C Uwx

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Verified Reviewer

Incorrect report on my car

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There's damage reported on my car, but the report doesn't say by whom. I filled out a research form for them to fix it, including video proof that my car never left the house the day of the report.

It's been a week and I've heard nothing. I'd like to sell my car soon, but since they're taking forever to fix it, I can't as it drives the value of the car down.

View full review
Loss:
$1000

Preferred solution: Deliver product or service ordered

Abagale Zob
map-marker Philadelphia, Pennsylvania

Incorrect Data on my vehicle history report

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I used the online form on CarFax website to inform them of incorrect data related to my vehicle. As suggested I included documentation such as my personal MVR, the accident report from the Birmingham Police Department, and a letter from Progressive Insurance stating that the vehicle listed in the accident report was incorrect and that they paid a claim on that report to a different person to fix their vehicle.

Unfortunately after several emails and no response I tried calling several times in hopes of reaching a human that could help me. After the 5th attempt I quickly realized that it did not matter what number I hit it would redirect you to a generic voice mail. It has now been another 48 hours and no return call or email.

This error on my vehicle history report has resulted in the loss of $6000.00 in value for my trade. At this point I see no option but to seek representation and handle this matter in Court.

View full review

User's recommendation: Just sue them. They have no real system in place to make corrections to the false information they report.

Anonymous
map-marker Redmond, Washington

Misleading advertisement

Carfax - Misleading advertisement

Vehicle was posted as a King Ranch. It was confirmed as a King Ranch by the Seller.

Drove 400 to buy.

Ford dealership told me it wasn't a King Ranch. Returned the vehicle 15 hours later and waiting an answer on a refund request.

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Justin M Upf

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Verified Buyer
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Verified Reviewer

My car fax shows that my truck was rolled but it never was

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Carfax - My car fax shows that my truck was rolled but it never was
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Original review Jan 26, 2024

Can someone call me from Carfax I'd really like to talk to somebody. I sent in my insurance report and pictures of what happened and I still haven't heard from anyone one.

This is extremely disappointing. All I want is to resolve this situation.

Can you please have someone get in contact with me ASAP. I'm trying to trade in my truck and I can't with a faulty claim that my truck was rolled as you can see in my photos it was my boat not my truck.

View full review
Cons:
  • Horrible customer service

Preferred solution: Apology

Mourad F Hjg

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Verified Buyer
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Correction on report

Carfax - Correction on report
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I just buy a car when I try to listed on Turo the Carfax, report Showing that's been reported stolen without subsequence recovery

View full review
Loss:
$5000

Preferred solution: Full refund

User's recommendation: Fix my car report

Chris S Alz

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Verified Reviewer

Incorrect Report

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I tried calling and nobody answered the phone. I am the 3rd owner of my vehicle, which was purchased in 2014.

When I paid off the loan and received my TITLE, CarFax documented this as Owner 4, which is incorrect.

I am still the 3rd owner of the vehicle and I wasted $45 on obtaining a report that is incorrect. I want my money back ASAP.

View full review
Loss:
$45
Cons:
  • When title is issued to owner they document this as change of ownership

Preferred solution: Full refund

About

Summary

CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.

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