Carfax Reviews and Complaints
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On August 29th I purchased a CARFAX report on my 2007 Ford F150 pickup truck. Upon receiving my report, I noticed that they reported “Damage” to the front end of my vehicle. As there was never any damage, I notified CARFAX to dispute the information (Case# 07771670...
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I didn't like
- Misrepresentation
- Unwillingness for fix errors
- Poor customer service
I recently bought a car with a CARFAX report which included some repairs done on a specific date (brakes) but excluded other repairs which were of material interest (hardcover gaskets and plenum gasket). I have had problems with the car since I bought it; now checking...
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I'm an original owner of a vehicle. Carfax report says that odometer is inconsistent. I know that nobody tampered with it and have a service record to prove it. Contacted Carfax VIA e-mail, got respond from Germany branch saying: Carfax will get back to me. Nothing...
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I was thinking about buying a truck! someone told me to do a Carfax report. So I went online wanted one report on the vehicle for $39.99 entered my credit card info and did not get a report, just charged my credit card $99.99 and said I have 6 reports in my account. I...
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I didn't like
- Unclear advertising
- Crooks
I PURCHASED MY CAR MAY 2017 NO ACCIDENT LISTED..3 MONTHS AFTER I PURCHASED THE CAR. CARFAX REPORT A CLAIM FROM 7/2016 I CONTACT CAR FAX THEY REFUSE TO REMOVED OR PROVIE DETAILS.. I HAVE FILED CLAIMS WITH BBB AND NJ CONSUMER AFFAIRS I PLAN TO HIRE AN ATTORNEY ANYOME...
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Marie
For your next car, I have a suggestion. Try autocheck.com instead and let me know what you think.
I didn't like
- No positive outcome
On January 17, 2018, I ordered a vehicle service history report of my personal vehicle from Carfax. The reason for my vehicle service history order was due to the fact that I was planning to sell my vehicle and was intending to use the report as a selling tool. And in...
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Product
I was involved in a hit and run accident in August of 2017. The person only had the state minimum of car insurance of $15,000. Geico claimed the repairs would exceed the insured coverage. They did not repair my car. My insurance company took over the claim and had my...
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Product
CARFAX reported that there was structural damage done to my vehicle from an accident. This is completely false information as there was zero damage to the frame or unibody of my vehicle yet they still incorrectly reported this as an issue with my vehicle. I did not...
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Product
I didn't like
- Report false information about damages to vehicles
When i purchased a used '08 charger i got a free carfax report. No accidents REPORTED.... key word REPORTED!! Yes my car was T-Boned and now the clear coat on my car is flaking off all on the drivers side! Car fax only works if THINGS ARE REPORTED! Now i have to come...
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Similar to Carfax
We recently ran a CarFax report for a truck we were privately selling. We purchased the truck new and it has been extremely well maintained. We have all maintenance and repair records. The CarFax report indicated that in 2016 there was "damage" reported, but didn't...
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Product
Select Reason
I had the same experience this morning, I wanted to buy 1 report but the website deceptively pushed me to buy 6 (there was no clear option to select 1).I filed a dispute with ...