Carfax
Carfax Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carfax has 1.5 star rating based on 381 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Carfax to a friend or colleague.
- Rating Distribution
Pros: Carfax report, Expect non existent customer service, Great website and report.
Cons: Incorrect facts, No customer service, No customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carfax has 1.5 star rating based on 381 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Carfax to a friend or colleague.
- Rating Distribution
Pros: Carfax report, Expect non existent customer service, Great website and report.
Cons: Incorrect facts, No customer service, No customer support.Recent recommendations regarding this business are as follows: "Do not trust reports from Carfax", "Don't waste your time on a phone call to them", "Don't lie", "Don’t let the police department use crashdoc if you don’t have any damage!", "Check everything".
Most users ask Carfax for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Carfax Reviews
"Rome maill in it"
They have their own mileage on the car.They've got 180 somebody.They're in number one hundred and twenty thousand on the ground
"Disappointed"
Provide a number easily to call and get a person. And provide actual resale value not just what you would pay. The price you offered was ridiculous. Several...
North Fork, California
Incorrect accident report
I have an incorrect accident report on my car I would like removed as it effects my selling my car. I need it removed by carfax. I have the police report that doesnt show my car involved !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong reading
I bought a car that said it had NCIB with 9000 mileage when transferred, and the guy said that he bought it with 0 mileage. What does that mean? Please help me.
Preferred solution: Confirming
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Providence, Rhode Island
Soyo el dueño de la empresa
Soyo Patricio Dominguez manuel
El general
Soyo el dueño de carfax
Vivo en los angeles California
Mi dirección donde vivo
Es la 1440 S Bonnie Brea st 90006
Mi teléfono (323)945-****
Los vehículos que compre dónde lo puedo recoger los Títulos
Si me lo pueden mandar en mi dirección
User's recommendation: 1440 S Bonnie Brea st 90006
Omaha, Nebraska
Wrong information on my carfax repot
The ladys insurance that we were trying to go through at first said. It was a total loss but my insurance fixed the vehicle and it is not a total.
I called my lean holder and they also said it wasnt a total loss.
My insurance sent me a letter stating that isnt a total loss and the vehicle is fixed. I also have a the receipt from the body shop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
BEEN EMAILING YOU FOR A MONTHS
I NEED HELP, BERN CONTACTING YOUR CONSUMER AFFAIRS FOR MONTHS,MY TITLE IS NOT R7FHTS, STATE OF ILL ISNT MATCHING CARFAX, AND I HAVE TO ONOW WHY THERES SOOO MANY INCONSISTENT INFORMATION. PLEASE EMAIL ME, RESOND TO MY 100 EMAILS TO CONSUMER AFFAIRS. KATIEKEMPH@***.COM, OF CALL ME ASAP 630 335 ****
Preferred solution: BUY BACK FROM YOU , MY MILAGE IS OFF BIG TIME, INCONSISTENT INFORMATION PROVIDED BY Y9U,STATE,DEALERSHIP
User's recommendation: I NEED HELP LIKE YESTERDAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Collins, Colorado
Disappointed
Provide a number easily to call and get a person.
And provide actual resale value not just what you would pay. The price you offered was ridiculous. Several thousand off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lack of customer ability to speak to them regarding errors amounting to 9k of lost value
I was about to get an offer on my car to trade for another. The manager came out and showed me the carfax report that showed that my airbag had been deployed in the wreck it was in 2 years ago, and for that reason, instead of their initial 10-12 thousand dollar offer, they could only give me 3000 unless I get the carfax amended.
I found the number here and called... You CANNOT SPEAK TO A PERSON.
My insurance adjuster called and they told her that, despite me having uploaded some docs direct with the claim on their website AND sending in 7 additional documents when I got the claim number email, they have no documentation. I have now emailed again threatening an attorney if they do not at least respond.
Preferred solution: MY CARFAX AMENDED IMMEDIATELY
User's recommendation: check your PAID carfax in advance of trying to sell/trade your car.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Wrong information
Never spoke to nobody and no email reference number 1742**** I need to get this issue straightened out ASAP, it's stopping me from purchasing a car, saying air bag was deploy when it wasn't huggy7001@***.com 845392****, please get back to me as soon as you can, I sent in all documents on the car to prove what was done with my car ty Melvin Hogaboom
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Could not get help. Wanted to use service but only got stupid robot.
Could not get an actual person to help me. I cannot navigate the website.
I paid for two reports and then was not able to input a new VIN number to get a report. It asked me to pay again.
User's recommendation: Do not prepay for reports!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service ever - unable to reach a person by phone
Unable to reach anyone by phone, customer online support is awful. I was charged twice for 1 order and not able to get refund without having to dispute on my credit card
- Convenient online fast report provided
- No human or contact center by phone
Preferred solution: Full refund
User's recommendation: DO NOT RECOMMEND - buy from US instead at CARFAX.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong information on carfax
I think they are using AI to falsely report accidents on my carfax - for items I had replaced out of pocket not under warranty. The dates of the accidental coincide with the dates I brought to my garage/auto body to repair a mirror that the electronics stopped working, a defective bumper and then just a detail cleaning I ordered a new tire rim - all of these were reported as accidents.
I have tried to email them several times and there is no person to speak with.
This false information has lowered the resale value of my vehicle by $5k.
- Falsely using ai to report information that is incorrect
Preferred solution: Removal of false reported accidents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Inaccurate report
Im looking to buy a vehicle form a place called Lucky Owen. The report says the car is a 2015 A3 with 12k miles on it, but the car is actually a 2015 s3.
- You guys are a very credible source
- It appears to be some of your reviews are lacking accuracy
Preferred solution: More details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kalispell, Montana
Can't log in
I'm still very upset. I submitted an issue to Carfax that I'd already made a payment and yet I can't log in without going through how you're going to pay.
I need contact right away. I can be reached at 385-242-****.
My name is Fred and I need this Carfax on my listing right away. Please respond
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Update my service record
Had no contact with them by phone but did try by e-mail but haven't heard them but did get a response with a case nuber
Tried to talk with a representative about how I could update my vehicle service history myself because the shop I get my repair work done up load that information.
User's recommendation: Don't waste your time on a phone call to them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to order a new report but already have paid for. Case #1717****
I wanted to get a new CarFax report and paid for two new reports, but when I went to put in the VIN number, the page wanted me to pay again. Case #1717****.
I cannot figure out how to get a report on another car, and I need it today. I need to speak to someone who can help me navigate the website and get a new report. I am only able to use my iPhone.
Please help me by calling me at (206) 304-****. Thank you.
Preferred solution: I need help navigating site so I can order a new Carfax report. I have prepaid for 2 reports.
Portland, Oregon
Poor service
Waited 15 minutes, when computer voice said I'd get call back. No one calledl back. I had simple question and got no help.
About
CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.
Carfax is ranked 142 out of 752 in Auto category
USA, Canada
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samrecover9@***.com text me here I wil help you