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Carfax Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Carfax has 1.5 star rating based on 453 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Carfax to a friend or colleague.

  • Rating Distribution
  • Pros: Carfax report, I liked being able to research vin prior to testing vehicle, Expect non existent customer service.
    Cons: Incorrect facts, No customer service, No customer support.

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Media from reviews

Carfax - Unauthorized transaction
Carfax - Trying to scam peopleCarfax - Trying to scam people - Image 2Carfax - Trying to scam people - Image 3Carfax - Wrong information reported on my vehicleCarfax - Questions on reportCarfax - There is a mistake on my car fax report
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Top Carfax Reviews

Positive Review

"Rome maill in it"

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They have their own mileage on the car.They've got 180 somebody.They're in number one hundred and twenty thousand on the ground

Critical Review

"Unauthorized transaction"

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There is a 48.54 charge on my debit card that I didnt make. A refund needs to be issued. This is very unacceptable. User's recommendation: Stop scamming

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Ajadi C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Error on report

No phone ringing at all. Not able to speak with a representative.

This is not good. I would not recommend.

View full review

Preferred solution: My Carfax report accurate.

Vincent O MyGod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VIN cloning

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Updated by user Aug 12, 2025

Updated by user Aug 11, 2025Company has not fixed the issue and I have been provided with any apology.

Original review Aug 11, 2025
I'm writing to you regarding a significant gap in the vehicle history records for the 2002 Ford Ranger with VIN: 1FTYR44VX2PB51587. The CARFAX report (Report ID: 261747****63) shows no history records between July 26, 2002, and August 31, 2016.

While the report indicates 44 history records in total, this 14-year period is entirely unaccounted for. This information was in the report, but somehow it was edited or deleted. This missing information is crucial for a complete understanding of the vehicle's past. I'm reaching out regarding a truck that was purchased new and had only one owner, my father, Alton Ofczarzak {{Redacted}} He passed away on February 17, 2020.

I'm hoping you can assist me in locating its vehicle records. I recall these records being available previously, but they now appear to be missing. Employees within companies involved in VIN cloning or car cloning is a practice of using a vehicle identification number from a legally registered car to hide the identity of a stolen or salvaged vehicle. The procedure involves replacing the serial plate of a stolen or salvage-repaired vehicle with a plate containing the number of a validly registered vehicle of similar make, model, and year from another state, province, or country.

The use of this practice by organized theft rings is partially responsible for the creation of national databases such as the National Motor Vehicle Title Information System in the United States. Vehicle Identification Number (VIN) cloning, also known as car cloning, is a sophisticated criminal practice where the identity of a legally registered vehicle is illicitly transferred to a stolen or salvaged vehicle. This deception allows criminals to disguise the true origin of a vehicle, making it appear legitimate to law enforcement and potential buyers. The process typically involves replacing the original VIN plate of a stolen or salvage-repaired vehicle with a VIN plate from a legally registered vehicle of a similar make, model, and year, often sourced from a different state, province, or country.

This practice is a significant concern for law enforcement agencies globally due to its role in facilitating vehicle theft, fraud, and other illicit activities. The primary motivation behind VIN cloning is to enable the sale of stolen vehicles or to re-register vehicles that have been declared total losses by insurance companies (salvage vehicles) without proper inspection or disclosure. Organized crime rings frequently employ this technique to integrate stolen vehicles into the legitimate market, making them difficult to trace. The use of VIN cloning has directly contributed to the development and enhancement of national and international databases, such as the National Motor Vehicle Title Information System (NMVTIS) in the United States, which aims to combat vehicle fraud and theft by providing a comprehensive record of vehicle titles, brands (e.g., salvage, flood), and theft histories.

Law enforcement agencies and vehicle history reporting services like Carfax and AutoCheck utilize these databases to identify cloned vehicles and protect consumers. Methods of VIN Cloning VIN cloning can be executed through various methods, ranging from simple plate swaps to more elaborate digital manipulations: Physical Plate Replacement: This is the most common method, where the VIN plate (typically located on the dashboard, door jamb, or engine bay) of a stolen or salvaged vehicle is physically replaced with a counterfeit plate bearing the VIN of a legitimate vehicle. Digital Cloning: In some advanced cases, criminals may attempt to digitally alter vehicle records in databases to match a cloned VIN, though this is more challenging and less common due to robust security measures. Paper Cloning: This involves creating fraudulent registration documents and titles that correspond to a legitimate VIN, which are then used to register a stolen vehicle.

The impact of VIN cloning is far-reaching, affecting consumers, insurance companies, and law enforcement. Consumers who unknowingly purchase a cloned vehicle risk losing their investment and facing legal complications when the vehicle's true identity is discovered. Insurance companies incur significant losses due to fraudulent claims and the increased risk associated with stolen vehicles. To combat VIN cloning, several preventative measures and investigative techniques are employed: VIN Verification: Law enforcement and vehicle inspectors often check multiple VIN locations on a vehicle (e.g., dashboard, door jamb, engine, frame) to ensure they all match and appear original.

Database Checks: Utilizing national and international databases like NMVTIS, the National Insurance Crime Bureau (NICB), and Interpol's Stolen Motor Vehicle Database is crucial for identifying vehicles with suspicious histories or multiple registrations. Consumer Awareness: Educating consumers about the risks of VIN cloning and advising them to perform thorough vehicle history checks (e.g., via Carfax or AutoCheck) before purchasing a used car is vital. Legislation and Enforcement: Stricter laws and increased penalties for VIN cloning and related offenses, along with enhanced collaboration among law enforcement agencies, are essential in deterring this criminal activity. Carfax For Police - Home Get started with CARFAX for Police.

Join the network of more than 6,000 crime-fighting partners.

Keep this in mind: I am not doing this for myself but for the other consumers. Thank you, Consumer Vincent Ofczarzak
View full review
Loss:
$1
Cons:
  • Missing vehicle records

User's recommendation: Check your CarFax Report Carefully

3 comments
Vincent O MyGod

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.

Vincent O MyGod

Vincent, I see you submitted a new case for the same issue. We cannot add records that have not been reported to CARFAX.

As mentioned already, Not all information about a vehicle is reported to CARFAX. All of the information listed on the report is what has been reported to us and we do not have access to further information. Our reports are based on information given to us by thousands of data sources who choose to work with us. We continuously contract with new sources to obtain new and archived data and we update our reports as often as possible.

We do not guarantee the reporting of all data, but rather recommend using our reports along with a thorough inspection from a certified mechanic before purchasing a vehicle.

At this time, your case is considered resolved. Thank you, Blake

Vincent O MyGod
reply icon Replying to comment of Vincent O MyGod

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.

View more comments (2)
Tabytha Puz
map-marker Louisville, Kentucky

Trying to scam people

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Carfax - Trying to scam people
Carfax - Trying to scam people - Image 2
Carfax - Trying to scam people - Image 3

Fake car dealer he is selling cars he does not own he is using images from other sites and is taking the car fax he sends when we checked the car fax with a dealer it was for a different car he is trying to steal money from people its A1 quality cars LLC says he is in Milwaukee but if you check there is no such place. The first and second picture is the car that was a real dealership, the third is the scam A1. Notice they are the exact same pictures

View full review

Preferred solution: I want to stop this person from stealing from anyone

User's recommendation: Do but from A1 quality cars llc Milwaukee

Maher M Yml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update carfax status

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Update carfax status

No one cares here about cases or bad reviews. My case has been open since August 23, and yet still no one gives the case updates.

Every time I receive an email back saying that we are looking into your case, but actually no one does. The case number is #1860****. Today, I had another customer come to see the car, and once they saw the Carfax, they changed their mind. So now I haven't told the last five customers because no one here cares to get the Carfax report updated.

I received the title today from the DMV, and it clearly is a clean title, and I uploaded a copy of it too. What else can I do?

View full review
Loss:
$3000

Preferred solution: Update the Carfax status. My car is clean title not total Loss

Kimberly H Gqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Laurel, New Jersey

Wrong information reported on my vehicle

Carfax - Wrong information reported on my vehicle

My car was broken into and they stole my airbag. With that being said, it was reported to my insurance company, police were notified, and they said there were other cars in the area that were also broken into.

Apparently, stealing airbags is the new part to be sold off market. It shows up as airbag deployed, which implies my car was in an accident and there was damage.

This affects my ability to sell my car. I was told by a dealership that my trade-in value was $8,000 less than what the blue book trade-in value was because of the wrong information on the report.

View full review
Loss:
$8000
Cons:
  • If info is not correct it will depreciate the value of your car

Preferred solution: change my report the airbag didn't deploy it was stollen huge difference!

User's recommendation: have them remove it

Thomas M Glf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There is a mistake on my car fax report

Carfax - There is a mistake on my car fax report
Carfax - There is a mistake on my car fax report - Image 2
Carfax - There is a mistake on my car fax report - Image 3

There's a mistake on my Carfax report stating that I was involved in an accident in February 2022, and it's saying that my airbag deployed, and that was not what happened at all. I have a copy of the repair order, and nowhere on the order does it say airbag. My insurance company told me that they would have probably totaled it if that had deployed, so I would like it to be removed from my report because I'm wanting to trade my vehicle in, and it's drastically dropping the trade-in value on my truck.

View full review

Preferred solution: I would like to get airbag deployed off of my Carfax history because it was not true

Michelle G Olk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions on report

Carfax - Questions on report

I've never been in an accident nor made a report on my insurance, but my Carfax shows I have claimed an accident on my new car. It shows minor damage to the front bumper, but this is wrong.

I've never claimed any accident because I've never been in an accident in my vehicle. Please help with changing this and correcting it.

View full review
Loss:
$5000

Preferred solution: A clean car fax as my car has nvr been in an accident . It’s costing me money as I am getting a lower offer to trade in my vehicle now .

Thomas M Glf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mistake on my carfax for my truck

Mistake on my carfax for my truck
Mistake on my carfax for my truck - Image 2
Mistake on my carfax for my truck - Image 3
Mistake on my carfax for my truck - Image 4

My truck, on its Carfax, was involved in an accident on 2-22, and it's saying that my airbag deployed, and it did not at all—driver-side or all passenger side. I have a copy of the repair order from my insurance company.

I will send you. I need to have that deployed airbag removed because it's decreasing the value of my vehicle for a trade-in value.

View full review

Preferred solution: I would like to get airbag deployed on my 2015 Chevy Silverado removed because it was not deployed when it was involved in the accident driver side, no passenger side

Jason H Wqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discrepancy on report

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Carfax - Discrepancy on report
Carfax - Discrepancy on report - Image 2
Carfax - Discrepancy on report - Image 3

Didn't log correctly between the US and Canada. Supposed rollback on mileage absolutely destroyed my vehicle's value!

View full review
Pros:
  • Full report
Cons:
  • Poor conversion between countries

Preferred solution: Apology

User's recommendation: Can't be trusted

Jason S Jvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue with my report

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Carfax - Issue with my report

The wrong mileage was reported on my Carfax. I have current and old paperwork that shows the correct mileage, but I do not know how the incorrect mileage was reported.

View full review

Preferred solution: Odometer reading corrected to the correct reading asap because I can not trade my car in until it’s fixed

Resolved
Paul M Lna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Discrepancy on fax report

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False claim. Be aware there's no customer service # ...email only, no response, no resolution ... different portal for research and response, no good.

View full review
Loss:
$3500

Preferred solution: False claim removed

Amer S Upf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong information provided on carfax for my car

Wrong information provided on carfax for my car

checked my carfax today and found that its misleading others it has airbag deployed but my car never deployed any airbag.

Its wrong information provided on carfax

View full review
Pros:
  • Helpful for others
Cons:
  • Wrong information provided here for my car

Preferred solution: Apology

robert r Jdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A lack of communication

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Didn't get through to them to get my issue resolved

So I will give them a Poor rating

Why can't they provide human customer service contacts.

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Sugey Hot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Information on file incorrect

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Updated by user Oct 21, 2025

No customer service!

Original review Oct 21, 2025

To date, I have not heard a word from Carfax regarding the issue that I'm having. I did file a report and I will submit a second request to have them correct the information they have on file.

View full review

User's recommendation: Make sure Carfax has recorded correct information on your car because it affects what price you can sell it for.

Resolved
Jamal G Orx

Resolved: Correction on CARFAX

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My car was stolen and recovered on the same day. CARFAX reported it stolen but never recovered.

So when I try to get a trade-in value number, it only shows it's been stolen. I need them to update their CARFAX on my car because it's dropped my car value tremendously.

View full review

User's recommendation: Idk good luck getting in touch with CARFAX.

Eugenie Skt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Orange, New Jersey

Error in vehicle report

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Never answered my call

I need answers please

&@$!??

!!.

Ive emailed,sent documents to clear my vehicle,and called carfax about this error NO RESPONSE

View full review

About

Summary

CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.

Carfax reviews and complaints

Carfax is ranked 164 out of 915 in Auto category

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