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Carfax

www.carfax.com
What is your customer experience with Carfax?

Carfax Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Carfax has a 1.5 star rating from 315 reviews, with 8% saying they would likely recommend it and a predominance of unfavorable feedback.

Key Takeaways for Future Customers

  • Expect possible inaccuracies in vehicle history and difficulty reaching customer service when disputing reports.
  • Be prepared to ask for refunds or dispute billing and subscription charges if reports or access fail.
  • Use multiple vehicle history sources and verify VIN details before purchase or trade-in decisions.

Negative Feedback / Risk Areas

  • Frequent Carfax customer complaints about incorrect accident, odometer, and title data reducing resale value.
  • Reports of unresponsive support, no direct phone help, delayed dispute resolution, and unexpected billing or double charges.
  • Perceived high price level, membership or subscription charges, and requests for refunds being common.

Positive Feedback

Some users find the Carfax report useful for VIN research prior to testing a vehicle, though many note customer support is lacking.

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Media from reviews

Carfax - Please answer my call
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Peter S Yrf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To delete my email and stop abuse me psychical..

Please stop sending me emails..I'm every day abuse psychical from carfax email..I don't want to do anything against you guys..I

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Preferred solution: Apology

Tajae C Bgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Please answer my call

I need you guys to to pick up the phone on I need someone with sense ok so please pick up the phone when I am callling

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Preferred solution: Full refund

Tajae C Bgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Tajaeclarke29@***.com

I need you guys to reach out to me as soon as possible, okay? Please and thank you. 607-312-****, so let me speak.

View full review
Loss:
$990000
Pros:
  • Full report
Pedro G Duo
map-marker Los Angeles, California

Sell my car

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Carfax - Sell my car

I just want to sell my car. I want to get a new car with more room.

I'm the second owner. It's a 2016 Jeep Cherokee Overland with brown leather interior and a white sunroof. It has four cylinders and is economical on gas mileage with 156,310 miles. No accidents; reliable car.

The color is brown. The rims are hard rims, no hubcaps, not salvage, no accidents once again, and I'm just trying to get a bigger car because my family grew bigger, so I'm trying to sell my car to get a bigger car.

View full review
Loss:
$1999

Preferred solution: Bluebook value

troy m Rsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Noblesville, Indiana

Pissed off consumer

Carfax - Pissed off consumer

I would not have bought the vehicle if I had known it had been in a wreck. Carfax did not catch it.

Two weeks went by after I purchased it, and I used a different website. I had to pay money for it to get another Carfax, and it caught the crash after the fact of me purchasing the vehicle because I asked the car salesman at least 10 times, 'Has this car ever been in a wreck?' I asked all kinds of questions like that, and finally I said, 'Well, can you run me the Carfax?' Lo and behold, it did not show anything, and like you say, two weeks went by.

My wife went on the internet and found another Carfax thing that she purchased, and it caught it, and I was very upset. Yours truly, pissed off consumer.

View full review
Loss:
$50
Cons:
  • You hear nothing but positive reviews which is a con

Preferred solution: Full refund

User's recommendation: Highly recommend do your homework just cuz it don't show up on Carfax. Don't mean it didn't happen. Do your homework

Janet A Lfd
map-marker Chicago, Illinois

I'm having trouble getting a Carfax report on

I'm having trouble getting a Carfax report on

You are closed. Please call me at 573-975-**** and help me look up vin # {{Redacted}}.

I'm afraid I'm getting scammed. Janet A Black janetablack63@***.com

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Preferred solution: I need help looking this title and vin up

Stephanie Y Hbj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

My Carfax is full of lies

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Life happens and so now I have to sell my car to find out you guys have three people have owned it when there's only been two I bonded it since 2014 it doesn't show that and it shows all kinds of work done on my car inaccurately and some of it is dated incorrectly. I don't know how you guys get your information but this is such a pile of lies.

I've never been in a wreck.

I've only had a couple of things fixed because of idiots bumping into me or scratching my car and you're making my car worth less money because it's inaccurately being reported that's not cool. I am so mad right now.

View full review
Loss:
$1000

Preferred solution: You need to report the stuff correctly the right times the right everything don't put stuff on there that didn't happen

Vincent O MyGod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VIN cloning

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Updated by user Aug 12, 2025

Updated by user Aug 11, 2025Company has not fixed the issue and I have been provided with any apology.

Original review Aug 11, 2025
I'm writing to you regarding a significant gap in the vehicle history records for the 2002 Ford Ranger with VIN: {{Redacted}}. The CARFAX report (Report ID: 261747****63) shows no history records between July 26, 2002, and August 31, 2016.

While the report indicates 44 history records in total, this 14-year period is entirely unaccounted for. This information was in the report, but somehow it was edited or deleted. This missing information is crucial for a complete understanding of the vehicle's past. I'm reaching out regarding a truck that was purchased new and had only one owner, my father, Alton Ofczarzak {{Redacted}} He passed away on February 17, 2020.

I'm hoping you can assist me in locating its vehicle records. I recall these records being available previously, but they now appear to be missing. Employees within companies involved in VIN cloning or car cloning is a practice of using a vehicle identification number from a legally registered car to hide the identity of a stolen or salvaged vehicle. The procedure involves replacing the serial plate of a stolen or salvage-repaired vehicle with a plate containing the number of a validly registered vehicle of similar make, model, and year from another state, province, or country.

The use of this practice by organized theft rings is partially responsible for the creation of national databases such as the National Motor Vehicle Title Information System in the United States. Vehicle Identification Number (VIN) cloning, also known as car cloning, is a sophisticated criminal practice where the identity of a legally registered vehicle is illicitly transferred to a stolen or salvaged vehicle. This deception allows criminals to disguise the true origin of a vehicle, making it appear legitimate to law enforcement and potential buyers. The process typically involves replacing the original VIN plate of a stolen or salvage-repaired vehicle with a VIN plate from a legally registered vehicle of a similar make, model, and year, often sourced from a different state, province, or country.

This practice is a significant concern for law enforcement agencies globally due to its role in facilitating vehicle theft, fraud, and other illicit activities. The primary motivation behind VIN cloning is to enable the sale of stolen vehicles or to re-register vehicles that have been declared total losses by insurance companies (salvage vehicles) without proper inspection or disclosure. Organized crime rings frequently employ this technique to integrate stolen vehicles into the legitimate market, making them difficult to trace. The use of VIN cloning has directly contributed to the development and enhancement of national and international databases, such as the National Motor Vehicle Title Information System (NMVTIS) in the United States, which aims to combat vehicle fraud and theft by providing a comprehensive record of vehicle titles, brands (e.g., salvage, flood), and theft histories.

Law enforcement agencies and vehicle history reporting services like Carfax and AutoCheck utilize these databases to identify cloned vehicles and protect consumers. Methods of VIN Cloning VIN cloning can be executed through various methods, ranging from simple plate swaps to more elaborate digital manipulations: Physical Plate Replacement: This is the most common method, where the VIN plate (typically located on the dashboard, door jamb, or engine bay) of a stolen or salvaged vehicle is physically replaced with a counterfeit plate bearing the VIN of a legitimate vehicle. Digital Cloning: In some advanced cases, criminals may attempt to digitally alter vehicle records in databases to match a cloned VIN, though this is more challenging and less common due to robust security measures. Paper Cloning: This involves creating fraudulent registration documents and titles that correspond to a legitimate VIN, which are then used to register a stolen vehicle.

The impact of VIN cloning is far-reaching, affecting consumers, insurance companies, and law enforcement. Consumers who unknowingly purchase a cloned vehicle risk losing their investment and facing legal complications when the vehicle's true identity is discovered. Insurance companies incur significant losses due to fraudulent claims and the increased risk associated with stolen vehicles. To combat VIN cloning, several preventative measures and investigative techniques are employed: VIN Verification: Law enforcement and vehicle inspectors often check multiple VIN locations on a vehicle (e.g., dashboard, door jamb, engine, frame) to ensure they all match and appear original.

Database Checks: Utilizing national and international databases like NMVTIS, the National Insurance Crime Bureau (NICB), and Interpol's Stolen Motor Vehicle Database is crucial for identifying vehicles with suspicious histories or multiple registrations. Consumer Awareness: Educating consumers about the risks of VIN cloning and advising them to perform thorough vehicle history checks (e.g., via Carfax or AutoCheck) before purchasing a used car is vital. Legislation and Enforcement: Stricter laws and increased penalties for VIN cloning and related offenses, along with enhanced collaboration among law enforcement agencies, are essential in deterring this criminal activity. Carfax For Police - Home Get started with CARFAX for Police.

Join the network of more than 6,000 crime-fighting partners.

Keep this in mind: I am not doing this for myself but for the other consumers. Thank you, Consumer Vincent Ofczarzak
View full review
Loss:
$1
Cons:
  • Missing vehicle records

User's recommendation: Check your CarFax Report Carefully

3 comments
Vincent O MyGod

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.

Vincent O MyGod

Vincent, I see you submitted a new case for the same issue. We cannot add records that have not been reported to CARFAX.

As mentioned already, Not all information about a vehicle is reported to CARFAX. All of the information listed on the report is what has been reported to us and we do not have access to further information. Our reports are based on information given to us by thousands of data sources who choose to work with us. We continuously contract with new sources to obtain new and archived data and we update our reports as often as possible.

We do not guarantee the reporting of all data, but rather recommend using our reports along with a thorough inspection from a certified mechanic before purchasing a vehicle.

At this time, your case is considered resolved. Thank you, Blake

Vincent O MyGod
reply icon Replying to comment of Vincent O MyGod

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.

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Angelina M Cqo
map-marker Indianapolis, Indiana

Unauthorized transaction

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Carfax - Unauthorized transaction

There is a 48.54 charge on my debit card that I didnt make. A refund needs to be issued. This is very unacceptable.

View full review
Loss:
$49

Preferred solution: Full refund

User's recommendation: Stop scamming

Tymir Wvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It’s ongoing

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Updated by user Feb 08, 2026

Problem still not resolved! Still waiting for carfax!Not easy to deal with carfax, you cannot easily communicate with them! Not good!

Original review Jan 24, 2026

Sent an email and filled out forms to dispute the problem but have not heard from them. Still waiting for their reply, anticipating it would be a good outcome to this problem!

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Thiago Xfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No help at all

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The carfax on my vehicle is incorrect by 10,000 miles on the mileage and carfax has not offered any assistance to help.

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Asjah Zyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madison, Ohio

To sell my car

The number I called says they are closed

Seeing it's the weekend I understand

Call them during the week!

View full review
Tabytha Puz
map-marker Louisville, Kentucky

Trying to scam people

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Carfax - Trying to scam people
Carfax - Trying to scam people - Image 2
Carfax - Trying to scam people - Image 3

Fake car dealer he is selling cars he does not own he is using images from other sites and is taking the car fax he sends when we checked the car fax with a dealer it was for a different car he is trying to steal money from people its A1 quality cars LLC says he is in Milwaukee but if you check there is no such place. The first and second picture is the car that was a real dealership, the third is the scam A1. Notice they are the exact same pictures

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Preferred solution: I want to stop this person from stealing from anyone

User's recommendation: Do but from A1 quality cars llc Milwaukee

Vickie L Zqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsafe company driver

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I was going towards Johnstown, Ohio, and one of your drivers came into my lane and almost sideswiped me! If I wasn't paying attention (obviously he wasn't), he would have taken out the driver's side of my Jeep!

I am sure he works in your Heath, Ohio, facility. Maybe it's time someone has a driver's safety class!

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Preferred solution: Apology

Anonymous
map-marker Winston Salem, North Carolina

Incorrect info

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Listed an accident that never happened and did not show where the report came from. Cost me during trade in

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User's recommendation: Do not trust carfax

GERALD M Sgh
map-marker Birmingham, Alabama

Case 1929****

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I ordered and paid for a CarFax report. My credit card was charged.

When I logged on to my account YESTERDAY ir showed that I had NO reports available.

When I tried to log in to my account today, I can NOT log in. WHAT IS THE PROBLEM ??

THE INFORMATION IS TIME CREDITAL !!

View full review

User's recommendation: I don't know.

About

Summary

CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.

Carfax reviews and complaints

Carfax is ranked 144 out of 936 in Auto category

Area Served

USA, Canada

Payment Methods

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