Carfax
Carfax Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carfax has 1.5 star rating based on 370 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Carfax to a friend or colleague.
- Rating Distribution
Pros: Carfax report, Expect non existent customer service, Great website and report.
Cons: Incorrect facts, No customer service, No customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carfax has 1.5 star rating based on 370 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Carfax to a friend or colleague.
- Rating Distribution
Pros: Carfax report, Expect non existent customer service, Great website and report.
Cons: Incorrect facts, No customer service, No customer support.Recent recommendations regarding this business are as follows: "Need more information", "Don’t buy anything from drive time", "Don’t trust Carfax reports", "1440 S Bonnie Brea st 90006", "Do not prepay for reports!".
Most users ask Carfax for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Carfax Reviews
"Engine totaled 3 weeks of buying"
Engine totaled 3 weeks of buying it was work the out of nowhere the can started shaking my engine light can on took it to the machine only to find out the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To correct my carfax repot
Speak with a rep about correcting this, emailed and havent heard back case 1731****. Your report is showing multiple owners and thats not correct
Preferred solution: Correction or report
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Providence, Rhode Island
Soyo el dueño de la empresa
Soyo Patricio Dominguez manuel
El general
Soyo el dueño de carfax
Vivo en los angeles California
Mi dirección donde vivo
Es la 1440 S Bonnie Brea st 90006
Mi teléfono (323)945-****
Los vehículos que compre dónde lo puedo recoger los Títulos
Si me lo pueden mandar en mi dirección
User's recommendation: 1440 S Bonnie Brea st 90006
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
BEEN EMAILING YOU FOR A MONTHS
I NEED HELP, BERN CONTACTING YOUR CONSUMER AFFAIRS FOR MONTHS,MY TITLE IS NOT R7FHTS, STATE OF ILL ISNT MATCHING CARFAX, AND I HAVE TO ONOW WHY THERES SOOO MANY INCONSISTENT INFORMATION. PLEASE EMAIL ME, RESOND TO MY 100 EMAILS TO CONSUMER AFFAIRS. KATIEKEMPH@***.COM, OF CALL ME ASAP 630 335 ****
Preferred solution: BUY BACK FROM YOU , MY MILAGE IS OFF BIG TIME, INCONSISTENT INFORMATION PROVIDED BY Y9U,STATE,DEALERSHIP
User's recommendation: I NEED HELP LIKE YESTERDAY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Could not get help. Wanted to use service but only got stupid robot.
Could not get an actual person to help me. I cannot navigate the website.
I paid for two reports and then was not able to input a new VIN number to get a report. It asked me to pay again.
User's recommendation: Do not prepay for reports!!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to order a new report but already have paid for. Case #1717****
I wanted to get a new CarFax report and paid for two new reports, but when I went to put in the VIN number, the page wanted me to pay again. Case #1717****.
I cannot figure out how to get a report on another car, and I need it today. I need to speak to someone who can help me navigate the website and get a new report. I am only able to use my iPhone.
Please help me by calling me at (206) 304-****. Thank you.
Preferred solution: I need help navigating site so I can order a new Carfax report. I have prepaid for 2 reports.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Engine totaled 3 weeks of buying
Engine totaled 3 weeks of buying it was work the out of nowhere the can started shaking my engine light can on took it to the machine only to find out the engine was dead I need a whole new engine mind you I had it for the weeks the. The dealer was honest about the car he said it was like brand new nothing wrong no lights was on. And carfax gave it 4.7/5.0 how is that possible plus it passed inspection 3 months ago but the engine now dead
User's recommendation: Don’t buy anything from drive time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Charlotte, North Carolina
Never received my report, No one replied to my emails and no one answered a phone. Just want my Refund. ASAP.
Ok, here we go again, more wasted time. I ordered a report for a vehicle on 16Jul2024.
Nothing received...
I have tried to no avail to rectify.
My next step is the Attorney General of my state.
I just want my refund.
Transaction ID
2PT12556XL815492R. ($44.99)
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Verified Reviewer
Had to pay twice
I paid, but the account wouldn't work. I had to pay again to actually get it to work and receive a report.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
The report not perform but I paid $59.99
It wasted time and money , not live people help . I try to talk customers service but only machine answer. It didnt understand
User's recommendation: Not use the service. Just take money, the services didn’t work. No customer service help. Just AI answer and don’t understand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Title fix
I financed a vehicle last year. I'm unable to refinance because Carfax shows a salvage title.
The Secretary of State confirmed it is a green title. I'd like it to be corrected so I can move forward.
Preferred solution: Title correction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid for report but no report
I just paid for two reports and couldn't access any reports. To fill out a form to resolve this issue is a farce and inconvenience.
I should have known better there are so many other companies that offer this service for less.
I thought Carfax was a trusted. I'm sorely disappointed and will never recommend Carfax
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Billing Error
On 08/29/24 I ordered 2 Carfax reports totalling $ 59.99.
Carfax billed me twice per my BoA
statement.
Please reverse the charge immediately!
Best regards
Knut Hulbert
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Worth, Florida
Question about report
A false report was issued by a Jupiter police officer. This incident happened January 23rd 2024 in Jupiter Florida in the Jupiter Florida Publix parking lot not US1 as the report says.
This was not a accident there was a scratch on the car parked next to me play time and I happened to be blamed for it! There was no damage or any proof that my car made that scratch. But the officer wrote out a report of a collision on US1 in Florida and Indiantown Road which is totally false. I contacted my insurance agency and they also sent a fax to your office.
I'm trying to sell my car and you're causing me problems about the value of my BMW 2018 X5 with 26,000 miles has dropped almost $6,000 because of this fake report.
I would like for you to look into this as my insurance company did and get this problem off of my Carfax report. Thank you !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pharr, Texas
Trate de sacar un permiso para viajar a México y no m lo dieron por que aparece una nota en carfax
yorata de sacar un permiso en banjercito para viajar a México y me lo negaron Por qué aparece una nota en cruz.el carro no tiene ningún problema.es El Departamento de Vehículos Motorizados hacer Esta Bien
QUisiera que me quitaran esa nota para poder que me den el permiso plis
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Carfax says I took my vehicle to get two oil changes in a 6 week interval
Car is operable to drive to Valvoline They said so November 20th
Heard nothing yet.Planning on filing civil lawsuit today about Fixing situation so I can get my service onMy serious issue with car done.Serious oil leak which Valvoline is taking responsibility for except Carfax says theCar was brought in for an oil change twiceIn a two week period of 6 weeks.False. Record needs to be changed.
Problem is in the last year Ive only had one
Oil change which was at Valvoline in
Pine Island Rd. Cape Coral Fl.
They looked
At vehicle yesterday at Valvoline per
Headquarters orders to take back to same
Place Valvoline. I did yesterday. Has oil
Leak in engine. Manager there told me Fax
Report says I took it for another oil change
4 weeks later which is not true.
Absolutely
An absurd thing to do! There was no 2nd place like report is saying.
User's recommendation: Don’t trust Carfax reports
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Total loss
I had a truck total loss I cant drive to México and need to rescue why is the report apparently is 100 percent lost
User's recommendation: Need more information
About
CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.
Carfax is ranked 139 out of 734 in Auto category
USA, Canada
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Like to have my money back