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Carfax

www.carfax.com
What is your customer experience with Carfax?

Carfax Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.5 star rating from 319 customer reviews, 8% would recommend; consumers are mostly dissatisfied with 87% unfavorable and 6% positive assessments, citing incorrect report data and high price levels.

Key Takeaways for Future Customers

  • When reading Carfax reviews, expect possible errors in accident, title, and mileage entries and plan time to dispute them.
  • Confirm billing and membership terms up front to avoid unwanted subscriptions.
  • Document every communication because phone customer service is often unavailable.

Negative Feedback / Risk Areas

  • Frequent Carfax customer complaints about no phone support and slow or no response to disputes.
  • Incorrect reports listing accidents, deployed airbags, branded or salvage titles that lower resale value.
  • Billing issues, unauthorized charges, and difficulty obtaining refunds.

Positive Feedback

Users find the Carfax report useful for VIN research before testing a vehicle despite service and support problems.

View full overview ›

Media from reviews

Carfax - Purchased a vehicle and car fax reported it stolen
Carfax - Please answer my callCarfax - Please answer my call - Image 2Carfax - Please answer my call - Image 3Carfax - Please answer my call - Image 4Carfax - Please answer my call - Image 5Carfax - Please answer my call - Image 6
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Show reviews that mention
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John K Xwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Service center entered wrong milage and now i have a branded title ( according to car fax)

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Service center entered an amendment to an error. I submitted 2 reports 5 weeks ago.

No response, no one to talk to.

The company is a complete joke! Class action lawsuit coming.

Loss:
$28000
Cons:
  • Zero customer service
  • No one at the wheel

User's recommendation: Stay away !

View full review
Yadira M Aou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cypress, Texas

Purchased a vehicle and car fax reported it stolen

AI Highlights
  • - I bought it from someone who got it from Carfax.
  • - In Mexico, I was told the car has a stolen USA report.
  • - A VIN check showed the report came from Carfax.
Carfax - Purchased a vehicle and car fax reported it stolen

I bought my vehicle from a person that got it from carfax and when I sold it they stopped him in Mexico and told him that it has a stolen report in the USA and when I checked with the vin number it said that the report was made from carfax

Preferred solution: An answer as soon as possible

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Tajae C Bgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Please answer my call

I need you guys to to pick up the phone on I need someone with sense ok so please pick up the phone when I am callling

Preferred solution: Full refund

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Tajae C Bgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Tajaeclarke29@***.com

I need you guys to reach out to me as soon as possible, okay? Please and thank you. 607-312-****, so let me speak.

Loss:
$990000
Pros:
  • Full report
View full review
Pedro G Duo
map-marker Los Angeles, California

Sell my car

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AI Highlights
  • - 2016 Jeep Cherokee Overland with brown interior and white sunroof.
  • - Second owner; 156,310 miles; four-cylinder; no accidents; selling for a bigger car.
Carfax - Sell my car

I just want to sell my car. I want to get a new car with more room.

I'm the second owner. It's a 2016 Jeep Cherokee Overland with brown leather interior and a white sunroof. It has four cylinders and is economical on gas mileage with 156,310 miles. No accidents; reliable car.

The color is brown. The rims are hard rims, no hubcaps, not salvage, no accidents once again, and I'm just trying to get a bigger car because my family grew bigger, so I'm trying to sell my car to get a bigger car.

Loss:
$1999

Preferred solution: Bluebook value

View full review
troy m Rsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Noblesville, Indiana
AI Highlights
  • - Car was in a wreck not shown on Carfax.
  • - The buyer paid for another Carfax later.
  • - The salesman was asked multiple times about a wreck.
Carfax - Pissed off consumer

I would not have bought the vehicle if I had known it had been in a wreck. Carfax did not catch it.

Two weeks went by after I purchased it, and I used a different website. I had to pay money for it to get another Carfax, and it caught the crash after the fact of me purchasing the vehicle because I asked the car salesman at least 10 times, 'Has this car ever been in a wreck?' I asked all kinds of questions like that, and finally I said, 'Well, can you run me the Carfax?' Lo and behold, it did not show anything, and like you say, two weeks went by.

My wife went on the internet and found another Carfax thing that she purchased, and it caught it, and I was very upset. Yours truly, pissed off consumer.

Loss:
$50
Cons:
  • You hear nothing but positive reviews which is a con

Preferred solution: Full refund

User's recommendation: Highly recommend do your homework just cuz it don't show up on Carfax. Don't mean it didn't happen. Do your homework

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Ludy Uvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report on my car odometer can call let me know what they gone do tomorrow

Updated by user Mar 24, 2026

Haven't heard nothing from them since last Monday

Original review Mar 24, 2026

Company file the wrong odometer report from black tire 4-9-2025 I can't get in touch to c when I can get information about my car I been waiting for seven days I haven't heard from Carfax yet

Loss:
$700
View full review
1 comment
Ludy Uvq

Can I hear from Carfax tomorrow please

Janet A Lfd
map-marker Chicago, Illinois

I'm having trouble getting a Carfax report on

I'm having trouble getting a Carfax report on

You are closed. Please call me at 573-975-**** and help me look up vin # {{Redacted}}.

I'm afraid I'm getting scammed. Janet A Black janetablack63@***.com

Preferred solution: I need help looking this title and vin up

View full review
Mustafa Ene

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AskConvey Motors about a Dealership

AI Highlights
  • - Paying by certified check before delivery raises safety concerns.
  • - The bank is skeptical of Convey Motors' auto-delivery procedure in Hillside, NJ.

I am purchasing a car from them. Is it safe to send them a certified Check before the vehicle is delivered?

My Bank is skeptical about the Auto Delivery Procedure, paying before the vehicle arrives. Is this normal and safe with Convey Motors in Hillside, NJ

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Donovan D Uau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anchorage, Alaska

Title

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They don't have anyone to talk to. My title is clean, and their website says it's branded. Takes way too long to get back to you on something.

Loss:
$4000
Cons:
  • Can have misinformation

Preferred solution: Carfax says my title is branded but the bank has it and I have a copy and there is no such brand on it. Now I can’t sell it because everyone checks carfax

User's recommendation: Carfax is a joke….need a new company that actually has some customer service

View full review
Karter D Cph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I need help.y else wood I be calling

Updated by user Mar 28, 2026

I got no service.......

Original review Mar 26, 2026

No one answered the phone; it asked for an extension. I don't have one. I just need to talk to a person that can help me with a vehicle.

Preferred solution: customer service

User's recommendation: Don't no can't talk to anyone there what help are you

View full review
Stephanie Y Hbj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

My Carfax is full of lies

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AI Highlights
  • - Ownership history shows three owners, but there were only two.
  • - Reported work is inaccurate and dates are wrong.
  • - Never wrecked; only minor fixes.

Life happens and so now I have to sell my car to find out you guys have three people have owned it when there's only been two I bonded it since 2014 it doesn't show that and it shows all kinds of work done on my car inaccurately and some of it is dated incorrectly. I don't know how you guys get your information but this is such a pile of lies.

I've never been in a wreck.

I've only had a couple of things fixed because of idiots bumping into me or scratching my car and you're making my car worth less money because it's inaccurately being reported that's not cool. I am so mad right now.

Loss:
$1000

Preferred solution: You need to report the stuff correctly the right times the right everything don't put stuff on there that didn't happen

View full review
Margurette Jvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake City, South Carolina

Wrong information

You have the information on my vehicle from an accident wrong. Do you have it down that my airbag is deployed and they did not.

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Vincent O MyGod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VIN cloning

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AI Highlights
  • - CARFAX shows 44 records for the 2002 Ranger, with a gap 7/2002–8/2016 and VIN cloning swaps VINs to hide stolen/salvage vehicles, affecting NMVTIS.
Updated by user Aug 12, 2025

Updated by user Aug 11, 2025Company has not fixed the issue and I have been provided with any apology.

Original review Aug 11, 2025
I'm writing to you regarding a significant gap in the vehicle history records for the 2002 Ford Ranger with VIN: {{Redacted}}. The CARFAX report (Report ID: 261747****63) shows no history records between July 26, 2002, and August 31, 2016.

While the report indicates 44 history records in total, this 14-year period is entirely unaccounted for. This information was in the report, but somehow it was edited or deleted. This missing information is crucial for a complete understanding of the vehicle's past. I'm reaching out regarding a truck that was purchased new and had only one owner, my father, Alton Ofczarzak {{Redacted}} He passed away on February 17, 2020.

I'm hoping you can assist me in locating its vehicle records. I recall these records being available previously, but they now appear to be missing. Employees within companies involved in VIN cloning or car cloning is a practice of using a vehicle identification number from a legally registered car to hide the identity of a stolen or salvaged vehicle. The procedure involves replacing the serial plate of a stolen or salvage-repaired vehicle with a plate containing the number of a validly registered vehicle of similar make, model, and year from another state, province, or country.

The use of this practice by organized theft rings is partially responsible for the creation of national databases such as the National Motor Vehicle Title Information System in the United States. Vehicle Identification Number (VIN) cloning, also known as car cloning, is a sophisticated criminal practice where the identity of a legally registered vehicle is illicitly transferred to a stolen or salvaged vehicle. This deception allows criminals to disguise the true origin of a vehicle, making it appear legitimate to law enforcement and potential buyers. The process typically involves replacing the original VIN plate of a stolen or salvage-repaired vehicle with a VIN plate from a legally registered vehicle of a similar make, model, and year, often sourced from a different state, province, or country.

This practice is a significant concern for law enforcement agencies globally due to its role in facilitating vehicle theft, fraud, and other illicit activities. The primary motivation behind VIN cloning is to enable the sale of stolen vehicles or to re-register vehicles that have been declared total losses by insurance companies (salvage vehicles) without proper inspection or disclosure. Organized crime rings frequently employ this technique to integrate stolen vehicles into the legitimate market, making them difficult to trace. The use of VIN cloning has directly contributed to the development and enhancement of national and international databases, such as the National Motor Vehicle Title Information System (NMVTIS) in the United States, which aims to combat vehicle fraud and theft by providing a comprehensive record of vehicle titles, brands (e.g., salvage, flood), and theft histories.

Law enforcement agencies and vehicle history reporting services like Carfax and AutoCheck utilize these databases to identify cloned vehicles and protect consumers. Methods of VIN Cloning VIN cloning can be executed through various methods, ranging from simple plate swaps to more elaborate digital manipulations: Physical Plate Replacement: This is the most common method, where the VIN plate (typically located on the dashboard, door jamb, or engine bay) of a stolen or salvaged vehicle is physically replaced with a counterfeit plate bearing the VIN of a legitimate vehicle. Digital Cloning: In some advanced cases, criminals may attempt to digitally alter vehicle records in databases to match a cloned VIN, though this is more challenging and less common due to robust security measures. Paper Cloning: This involves creating fraudulent registration documents and titles that correspond to a legitimate VIN, which are then used to register a stolen vehicle.

The impact of VIN cloning is far-reaching, affecting consumers, insurance companies, and law enforcement. Consumers who unknowingly purchase a cloned vehicle risk losing their investment and facing legal complications when the vehicle's true identity is discovered. Insurance companies incur significant losses due to fraudulent claims and the increased risk associated with stolen vehicles. To combat VIN cloning, several preventative measures and investigative techniques are employed: VIN Verification: Law enforcement and vehicle inspectors often check multiple VIN locations on a vehicle (e.g., dashboard, door jamb, engine, frame) to ensure they all match and appear original.

Database Checks: Utilizing national and international databases like NMVTIS, the National Insurance Crime Bureau (NICB), and Interpol's Stolen Motor Vehicle Database is crucial for identifying vehicles with suspicious histories or multiple registrations. Consumer Awareness: Educating consumers about the risks of VIN cloning and advising them to perform thorough vehicle history checks (e.g., via Carfax or AutoCheck) before purchasing a used car is vital. Legislation and Enforcement: Stricter laws and increased penalties for VIN cloning and related offenses, along with enhanced collaboration among law enforcement agencies, are essential in deterring this criminal activity. Carfax For Police - Home Get started with CARFAX for Police.

Join the network of more than 6,000 crime-fighting partners.

Keep this in mind: I am not doing this for myself but for the other consumers. Thank you, Consumer Vincent Ofczarzak
Loss:
$1
Cons:
  • Missing vehicle records

User's recommendation: Check your CarFax Report Carefully

View full review
3 comments
Vincent O MyGod

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.

Vincent O MyGod

Vincent, I see you submitted a new case for the same issue. We cannot add records that have not been reported to CARFAX.

As mentioned already, Not all information about a vehicle is reported to CARFAX. All of the information listed on the report is what has been reported to us and we do not have access to further information. Our reports are based on information given to us by thousands of data sources who choose to work with us. We continuously contract with new sources to obtain new and archived data and we update our reports as often as possible.

We do not guarantee the reporting of all data, but rather recommend using our reports along with a thorough inspection from a certified mechanic before purchasing a vehicle.

At this time, your case is considered resolved. Thank you, Blake

Vincent O MyGod
reply icon Replying to comment of Vincent O MyGod

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.

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Dennis S Cxg
map-marker Porterville, California

Did not receive my report

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Updated by user Mar 22, 2026

Hard to summarize something that didn’t happen

Original review Mar 19, 2026

Report went to the wrong email address, so I haven't been able to receive it. I've called, texted, and sent messages, so I have no choice but to dispute the charge for the report.

Loss:
$45
Cons:
  • Unreachable and no response of any kind

Preferred solution: Full refund

User's recommendation: These people are impossible to reach so if you have a problem, you’re just *** out of luck!

View full review
Baron Xbo
map-marker Granbury, Texas

Carfax was not involved with call.

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Sent me to a different site,"Just Answer" and they had someone answering your concerns with Car Fax and how they can manipulate the information regarding vehicles by the Sellers themselves.

View full review

About

Summary

CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.

Carfax reviews and complaints

Carfax is ranked 143 out of 938 in Auto category

Area Served

USA, Canada

Payment Methods

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