Carfax
Carfax Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carfax has a 1.5 star rating from 323 reviews, with 8% likely to recommend and predominantly negative sentiment; many Carfax reviews cite unresolved report errors and poor response times.
Key Takeaways for Future Customers
- Expect limited live customer service and slow dispute resolution.
- Watch for potential billing issues and seek prompt refund if charged incorrectly.
- Verify reports independently before relying on a Carfax report for a purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about incorrect vehicle history, odometer and title errors.
- Multiple reports of no human support, unreturned calls, and subscription or unauthorized charges.
- Users request refunds after unresolved disputes or missing reports.
Positive Feedback
Some customers value the ability to research a VIN before test driving.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Carfax has a 1.5 star rating from 323 reviews, with 8% likely to recommend and predominantly negative sentiment; many Carfax reviews cite unresolved report errors and poor response times.
Key Takeaways for Future Customers
- Expect limited live customer service and slow dispute resolution.
- Watch for potential billing issues and seek prompt refund if charged incorrectly.
- Verify reports independently before relying on a Carfax report for a purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about incorrect vehicle history, odometer and title errors.
- Multiple reports of no human support, unreturned calls, and subscription or unauthorized charges.
- Users request refunds after unresolved disputes or missing reports.
Positive Feedback
Some customers value the ability to research a VIN before test driving.
Media from reviews
Sacramento, California
Need my report
Paid money no code to email sitting her wanting to buy the truck disappointed will not do this again over price
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cypress, Texas
Purchased a vehicle and car fax reported it stolen
- - I bought it from someone who got it from Carfax.
- - In Mexico, I was told the car has a stolen USA report.
- - A VIN check showed the report came from Carfax.
I bought my vehicle from a person that got it from carfax and when I sold it they stopped him in Mexico and told him that it has a stolen report in the USA and when I checked with the vin number it said that the report was made from carfax
Preferred solution: An answer as soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Please answer my call
I need you guys to to pick up the phone on I need someone with sense ok so please pick up the phone when I am callling
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Tajaeclarke29@***.com
I need you guys to reach out to me as soon as possible, okay? Please and thank you. 607-312-****, so let me speak.
- Full report
Los Angeles, California
Sell my car
- - 2016 Jeep Cherokee Overland with brown interior and white sunroof.
- - Second owner; 156,310 miles; four-cylinder; no accidents; selling for a bigger car.
I just want to sell my car. I want to get a new car with more room.
I'm the second owner. It's a 2016 Jeep Cherokee Overland with brown leather interior and a white sunroof. It has four cylinders and is economical on gas mileage with 156,310 miles. No accidents; reliable car.
The color is brown. The rims are hard rims, no hubcaps, not salvage, no accidents once again, and I'm just trying to get a bigger car because my family grew bigger, so I'm trying to sell my car to get a bigger car.
Preferred solution: Bluebook value
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading.
No one has contacted me about the misleading information on my vehicle, declaring it. A total loss which is not i have clear title and insurance company.Verify , they did not report total loss
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer732160
I would like to know when my insurance carrier extended warranty contacted Carfax regarding my vehicle because they are denying a claim.
User's recommendation: To Carfax I would not recommend if you cannot speak to a human being
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Billing
Quite charging my card and refund me back my money for 2 months charges asap because I have cancelled my account you are charging me without my consent
- It sux
- Horrible company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noblesville, Indiana
- - Car was in a wreck not shown on Carfax.
- - The buyer paid for another Carfax later.
- - The salesman was asked multiple times about a wreck.
I would not have bought the vehicle if I had known it had been in a wreck. Carfax did not catch it.
Two weeks went by after I purchased it, and I used a different website. I had to pay money for it to get another Carfax, and it caught the crash after the fact of me purchasing the vehicle because I asked the car salesman at least 10 times, 'Has this car ever been in a wreck?' I asked all kinds of questions like that, and finally I said, 'Well, can you run me the Carfax?' Lo and behold, it did not show anything, and like you say, two weeks went by.
My wife went on the internet and found another Carfax thing that she purchased, and it caught it, and I was very upset. Yours truly, pissed off consumer.
- You hear nothing but positive reviews which is a con
Preferred solution: Full refund
User's recommendation: Highly recommend do your homework just cuz it don't show up on Carfax. Don't mean it didn't happen. Do your homework
Louisville, Kentucky
I have been trying for a week to get misinformation removed on my vehichle
Your company would be better served if you could speak to someone.i am trying to trade my vehicle and there is wrong information on my CARFAX report.i have submitted all my information with all the details showing the report is not correct.it has been a week and still nothing has changed.
- You refuse to acknowledge
Preferred solution: Be able to speak with someone
User's recommendation: This company gives out false or incomplete information and it is impossible to get it changed even with proper documentation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport on my car odometer can call let me know what they gone do tomorrow
Haven't heard nothing from them since last Monday
Company file the wrong odometer report from black tire 4-9-2025 I can't get in touch to c when I can get information about my car I been waiting for seven days I haven't heard from Carfax yet
Chicago, Illinois
I'm having trouble getting a Carfax report on
You are closed. Please call me at 573-975-**** and help me look up vin # {{Redacted}}.
I'm afraid I'm getting scammed. Janet A Black janetablack63@***.com
Preferred solution: I need help looking this title and vin up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Service center entered wrong milage and now i have a branded title ( according to car fax)
Service center entered an amendment to an error. I submitted 2 reports 5 weeks ago.
No response, no one to talk to.
The company is a complete joke! Class action lawsuit coming.
- Zero customer service
- No one at the wheel
User's recommendation: Stay away !
Louisville, Kentucky
Cannot get a response from CARFAX
There is misinformation on my report.i have submitted evidence to support my claim.it has been one week of me trying everything to get this wrong information removed.i am trying to trade my vehicle
- You cannot speak to anyone
User's recommendation: Do not trust carfax
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAskConvey Motors about a Dealership
- - Paying by certified check before delivery raises safety concerns.
- - The bank is skeptical of Convey Motors' auto-delivery procedure in Hillside, NJ.
I am purchasing a car from them. Is it safe to send them a certified Check before the vehicle is delivered?
My Bank is skeptical about the Auto Delivery Procedure, paying before the vehicle arrives. Is this normal and safe with Convey Motors in Hillside, NJ
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Title
They don't have anyone to talk to. My title is clean, and their website says it's branded. Takes way too long to get back to you on something.
- Can have misinformation
Preferred solution: Carfax says my title is branded but the bank has it and I have a copy and there is no such brand on it. Now I can’t sell it because everyone checks carfax
User's recommendation: Carfax is a joke….need a new company that actually has some customer service
About
CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.
Carfax is ranked 145 out of 938 in Auto category
USA, Canada
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Can I hear from Carfax tomorrow please