Carfax Phone Numbers and Emails

Customer Service Number:

  • (703) 934-2664
    USA
Send Message

Customer Service:

  • +498 954 045 6620
    Europe

Carfax Emails:

Customer Service
Europe
General Info
Europe
Jobs/ Career
Legal
Privacy Inquiries
Media
PR Inquiries
carfaxwebsupport@carfax.com
App Support
press@carfax.eu
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Carfax Customer Service?

Most Popular Number:

(703) 934-2664
USA
Total calls: 3 968 Issues resolved: 64 Last call: Mar 18, 2024

How to Contact Carfax Customer Support via an Official Website?

To directly contact Carfax customer support, you can use various channels available through the official website. First, you can fill out the contact form that's available on their 'Contact Us' page. This is a great way to communicate your queries or concerns directly to their team. They have Carfax support available from Monday to Friday, and they typically respond to requests within a couple of days.

If you prefer to communicate through email, Carfax can be reached at ConsumerResearch@carfax.com. Finally, if you need to send a fax, their fax number is 1-866-728-6455. Regardless of your chosen method, be sure to provide all the necessary details like your name, contact information, and specific issues or questions to ensure a smooth and effective response from their team.

What Is the Carfax Customer Service Phone Number?

Carfax USA is dedicated to providing comprehensive customer service, and they've chosen to focus their efforts on email-based support. As such, they do not currently offer a Carfax contact number.

If you need to get in touch with Carfax, you're encouraged to reach out via email at ConsumerResearch@carfax.com. They have a team ready to assist you with your queries or concerns via this platform.

What Are the Carfax Business Hours?

Carfax is committed to offering top-notch Carfax support. Their business hours are from 8AM to 8PM Eastern Standard Time (EST) from Monday to Thursday, ensuring a wide window for customer interaction. On Fridays, they operate from 8 AM to 6 PM EST.

These times are set to accommodate a variety of customer needs. Whether you're seeking vehicle history information or need help with their services, the Carfax team is ready to assist during these hours.

PissedConsumer Club

Contact Information

Carfax Website:

Carfax Help Center:

Corporate Office Address:

CARFAX, Inc.
5860 Trinity Parkway Suite 600
Centreville, Virginia 20120
United States

Other Info (opening hours):

Other Location:

CARFAX Europe GmbH

Lindwurmstr. 124

80337 Munich

Germany

More contact details

Fax:

+49 (0) 89 540 4562 990

Carfax Customer Service Reviews

1.4 / 5
Bad
ASHRAF A Sfm
Wrong report on my car
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Not yet received your reply to my request so how come I can answer such a question so it depends on your cooperative and accept my request

Read full review
ASHRAF A Sfm
Wrong report on my car
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Not yet received your reply to my request so how come I can answer such a question so it dependon your cooperative and accept my request

Read full review
Guest-5660011
Unresponsive
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

they don't have a phone number so they don't have to help anyone, very poor customer service. Don't answer online either.
stated my car is stolen, it's not.

Read full review
Frank A Pkf
Incorrect information
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have provided all information pertaining to the incorrect and damaging comments and rating Carfax has published concerning my vehicle. Which has resulted in Chevrolet Dealer in NH in refusing to accept my vehicle in trading for a new car. The dealer has expressed the reason being the Carfax report they received in their decision.

Read full review

How Good is Carfax's Customer Service?

Alexie Ccf
Alexie Ccf
Feels Satisfied | Mar 15, 2024

I purchased a Carfax online and then when I went to sign in to look at it, I could not sign in. He kept telling me to reset my password and that they would send an email, but they never sent an email. So I had to wait till the next morning to call and get in touch with someone. But as soon as I got in touch with someone they took care of the problem right away and now everything is fine.

Read full quote
Izik Wnl
Izik Wnl
Feels Disappointed | Feb 27, 2024

0 CERO

Read full quote
Ernest Erm
Ernest Erm
Feels Disappointed | Feb 23, 2024

Nobody called me back about my minor damage

Read full quote
Sydne Iwi
Sydne Iwi
Feels Disappointed | Feb 19, 2024

I have tryed lots of times to contact carfax , no luck at all , I have been trying to purchase a new car but the dealers are beating me up because the the carfax is wrong , I bought my car new and cartfax is showing multiable owners witch is WRONG , I moved from one state to another so now your system shows multiable owners , giltch in your system costing me money . also hail damage witch no parts were used or changed all paintless dent removeable but your report shows damage , another glitch in your system costing me money .....please corect this problem , thank you . A.R. Broshears

Read full quote
Bertrum Jbw
Bertrum Jbw
Feels Disappointed | Feb 14, 2024

Awfully

Read full quote
Ahna Dvr
Ahna Dvr
Feels Disappointed | Feb 06, 2024

horrible

Read full quote

Summary of Carfax Customer Service Calls

4K TOTAL
CALLS
02:09 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carfax?

Request for Information Question:

  • “Need a representative”
  • “Question about a car”
  • “Question about a vehicle”

Payments and Charges Question:

  • “Payment”
  • “Over charge”
  • “Billing problem”

Product/ Service Question:

  • “I buy a van show total loss”
  • “Because no one is getting back to me I'm trying to buy a truck”
  • “Damage on vehicle not reportet to me”

Shipping and Delivery Question:

  • “Paid for report that never came through”
  • “Report not received”
  • “Get the vehicle out of my name in the state of Florida that i turned in”

Account Question:

  • “I cannot enter in my account”
  • “Can't sign in to view report”
  • “Problem with login”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel service free trial”
  • “Cancelation”

Staff Question:

  • “Want to discuss dealer service”
  • “Horrible service.”
  • “Customer service”

Refund Question:

  • “Refund”
  • “Refund me”
  • “Refund request”

Cards Question:

  • “Error in cardax”
  • “Credit card fraud”
  • “Credit card refund”

Website/ Application Question:

  • “Website won't work”
  • “Paid for carfax and cant get in the website”
  • “Carfax on a car that was thru carfax website”

Return/ Replace Question:

  • “Went to Walmart to get a oil change and they put my odometer number in over a hundred thousand miles that I don't have”
  • “Mileage reporting on windshield replacement”
  • “To change my CARFAX report which is still I correct”

Employment Question:

  • “Report for vin 2T3P1RFV0NW296949”
  • “Orientation”
  • “Payoff”

Other Question:

  • “Discrepancy on mileage”
  • “Check truck”
  • “I never got my report”

About

Summary

CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use rental, taxi, lease, and the like, and the like.

Carfax reviews and complaints

Carfax is ranked 131 out of 599 in Auto category

Area Served

USA, Canada

Payment Methods

Compare Carfax To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

AutoCheck image
70 reviews
1.6
Carhistory Us Org image
88 reviews
1.2
CarMax image
1432 reviews
1.9
Write a review
Do you have something to say about Carfax? What happened? What can we help you with?
Submit review Don't show this popup