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Contact Carfax Customer Service

Carfax Phone Numbers and Emails

Customer Service Number:

  • (703) 934-2664
    USA
Call customer service
Send Message

Customer Service:

  • +498 954 045 6620
    Europe

Carfax Emails:

Customer Service
Europe
General Info
Europe
Jobs/ Career
Legal
Privacy Inquiries
Media
PR Inquiries, Press Inquiries
carfaxwebsupport@carfax.com
App Support
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Carfax Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Carfax Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Carfax is 7039342664. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 15% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Carfax may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Carfax Customer Service?

Most Popular Number:

(703) 934-2664
USA
Total calls: 7 087 Issues resolved: 104 Last call: Nov 10, 2025

To directly contact Carfax customer support, you can use various channels available through the official website. First, you can fill out the contact form that's available on their 'Contact Us' page. This is a great way to communicate your queries or concerns directly to their team. They have Carfax support available from Monday to Friday, and they typically respond to requests within a couple of days.

If you prefer to communicate through email, Carfax can be reached at ConsumerResearch@carfax.com. Finally, if you need to send a fax, their fax number is 1-866-728-6455. Regardless of your chosen method, be sure to provide all the necessary details like your name, contact information, and specific issues or questions to ensure a smooth and effective response from their team.

Carfax USA is dedicated to providing comprehensive customer service, and they've chosen to focus their efforts on email-based support. As such, they do not currently offer a Carfax contact number.

If you need to get in touch with Carfax, you're encouraged to reach out via email at ConsumerResearch@carfax.com. They have a team ready to assist you with your queries or concerns via this platform.

Carfax is committed to offering top-notch Carfax support. Their business hours are from 8AM to 8PM Eastern Standard Time (EST) from Monday to Thursday, ensuring a wide window for customer interaction. On Fridays, they operate from 8 AM to 6 PM EST.

These times are set to accommodate a variety of customer needs. Whether you're seeking vehicle history information or need help with their services, the Carfax team is ready to assist during these hours.

PissedConsumer Club

Contact Information

Carfax Website:

Carfax Help Center:

Corporate Office Address:

CARFAX, Inc.
5860 Trinity Parkway Suite 600
Centreville, Virginia 20120
United States

Other Info (opening hours):

Other Location:

CARFAX Europe GmbH

Lindwurmstr. 124

80337 Munich

Germany

More contact details

Fax:

+49 (0) 89 540 4562 990

Carfax Customer Service Reviews

1.4 / 5
Bad
robert r Jdp
A lack of communication
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Didn't get through to them to get my issue resolved
So I will give them a Poor rating
Why can't they provide human customer service contacts.

Riki Qmb
Poor Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Unable to talk to anyone - will try again. Hopefully will be able to talk to someone who will be able to answer my questions and help resolve my issues.

Rishon Pwu
Charge me to fix problems???

They want to charge me to fix their mistake on car info?!?!? A $40 a month subscription, we are not doing that!!

Devani Onq
No direct customer service phone support. Email only.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Disappointing to say the least. They do not provide direct person to person phone contact services.

I can only fill out forms online and email communication. It has been four days since I submitted a request to fix the odometer mileage for my car in their system. Ive included front and back pics of the NC DMV title.

I expected to have it corrected by now. Since they have not acted in a timely manner, I lost the car I was trying to purchase.

How Good is Carfax's Customer Service?

Sugey Hot
Sugey Hot
Feels Disappointed | Oct 21, 2025

No customer service!

Read full quote
George B Ibe
George B Ibe
Feels Disappointed | Sep 08, 2025

I would like somebody to call me 586-243-**** so I can explain what’s going on

Read full quote
Adell Gqf
Adell Gqf
Feels Disappointed | Aug 05, 2025

Was no experience 5heu totally ignored me

Read full quote
Muriel Gzw
Muriel Gzw
Feels Disappointed | Jun 26, 2025

It sucks

Read full quote
Raigan Het
Raigan Het
Feels Disappointed | Jun 18, 2025

Unable to resolve my issue .

Read full quote
Peter O Yav
Peter O Yav
Feels Disappointed | Apr 16, 2025

try to get reports twice with no success and found next credit had been charged twice

Read full quote

Summary of Carfax Customer Service Calls

7.1K TOTAL
CALLS
02:31 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carfax?

Request for Information Question:

  • “Question on my carfsx”
  • “Question about something on my Carfax report”
  • “Giving out wrong information”

Product/ Service Question:

  • “Error on report”
  • “Trying to find a car to purchase i have the vin number”
  • “Messed up on purchase”

Payments and Charges Question:

  • “Unauthorized transaction”
  • “Over charged”
  • “Dispute”

Return/ Replace Question:

  • “And correct information on my report”
  • “I have something on my report that isn’t correct”
  • “Mileage incorrect”

Account Question:

  • “To sign up with carfax I am a dealership used cars”
  • “Need to verify VIN”
  • “Blocked”

Shipping and Delivery Question:

  • “Did not receive complete report”
  • “Make sure that I didn't get a lemon”
  • “Ordered a report but haven't received it.”

Staff Question:

  • “Tried to sell car. Mileage inaccurate. Have service reports to prove otherwise”
  • “Customer service”
  • “Report something I do not see on my service ceck out sheet”

Activation/ Cancellation Question:

  • “I already cancel but still they gonna charge next month I got no money for next month”
  • “Cancel service”
  • “Cancel carfax”

Refund Question:

  • “Refund”
  • “Refund miney”
  • “Refund money”

Cards Question:

  • “Trying to see if a card was paid off”
  • “Credit card refund”
  • “Gave credit card number but can’t retrieve car data”

Website/ Application Question:

  • “Wrong millage on website”
  • “Dealer advertises on your website in the description section that they have a 30-day warranty and on everywhere else on the internet Thursday offer complementary 30-day warranty now they're saying there is no warranty”
  • “Application response”

Employment Question:

  • “Payoff amount”
  • “Report for vin 2T3P1RFV0NW296949”
  • “Orientation”

Other Question:

  • “Title”
  • “My car is reporting as a salvage car, but it has a clean title”
  • “Need a carfax”

Compare Carfax Customer Service To

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