Contact Carfax Customer Service
Carfax Phone Numbers and Emails
Customer Service Number:
-
(703) 934-2664USA
Customer Service:
-
+498 954 045 6620Europe
Carfax Emails:
How to Contact Carfax Customer Service?
Most Popular Number:
| Total calls: 5 476 | Issues resolved: 73 | Last call: Dec 9, 2024 |
Carfax Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carfax Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carfax is 7039342664. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 18% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Carfax may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Carfax Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Carfax is 7039342664. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 18% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Carfax may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Carfax mainly because of request for information, product/ service, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Carfax is support@carfax.eu. 68% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Carfax Website:
Carfax Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
CARFAX Europe GmbH
Lindwurmstr. 124
80337 Munich
Germany
Fax:
How Good is Carfax's Customer Service?
Summary of Carfax Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carfax?
Request for Information Question:
- “Ask questions”
- “Update my truck carfax”
- “New information”
Product/ Service Question:
- “Engine totaled 3 weeks of buying”
- “Access”
- “To buy a Camaro”
Payments and Charges Question:
- “I paid for a car fax report and did now receive it”
- “I need to dispute something”
- “Credit card”
Return/ Replace Question:
- “Correction need on report”
- “Incorrect information”
- “Mileage correction”
Account Question:
- “Cannot get in my email to get my report”
- “Can’t pull account up”
- “Locked out”
Shipping and Delivery Question:
- “Didn't get the report on 2003 ford f150”
- “I bought I package to check 2 car report now how I can use my 2nd one .”
- “Where is my Carfax I just paid for”
Staff Question:
- “In November 7 I go to Dealer Service my car recall I have paperwork everything is done. Can you update in Carfax my Service dealer can you remove the recall, cause I don’t have a car I wanna register my car plz”
- “Horrible service.”
- “Car repair service list”
Activation/ Cancellation Question:
- “To cancel subscription”
- “Cancel”
- “Cancellation”
Refund Question:
- “I want my money back because I didn't get anything for it”
- “Refund”
- “Refund, double charged”
Cards Question:
- “Trying to see if a card was paid off”
- “Credit card refund”
- “Gave credit card number but can’t retrieve car data”
Website/ Application Question:
- “I bought a single report and can’t download the information”
- Report possible corrupt practices with a dealership on your site.
- “I want to sell my car on your site”
Employment Question:
- “Payoff amount”
- “Report for vin 2T3P1RFV0NW296949”
- “Orientation”
Other Question:
- “Not receiving”
- “Total loss”
- “Vender mi carro”
Compare Carfax Customer Service To
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