Carfax
Reviews and Complaints

Hire people to help customers. Waited 15 minutes and computer voice said someone would call back but no one did.

Engine totaled 3 weeks of buying it was work the out of nowhere the can started shaking my engine light can on took it to the machine only to find out the engine was dead I need a whole new engine mind you I had it for the weeks the. The dealer was honest about the car he said it was like brand new nothing wrong no lights was on. And carfax gave it 4.7/5.0 how is that possible plus it passed inspection 3 months ago but the engine now dead

I recently typed in a car vin number which Carfax stated it was a clean title. After purchasing the vehicle DMV sent me a letter three weeks later stating that the car was totaled. Therefore I am stuck in a bad position because of Carfax mistake.

Sent 4 emails asking if crashdocs reports to carfax since my vehicle had no damage. Its also listed by the police officer no damage and I dont want it on my carfax!!

Have vehicle title listed wrong caused me a sale. Trying to sale motorhome. Carfax has it listed as bonded.

I went to trade my vehicle in on a new one. When the dealer ran the Carfax report, it said it was a total loss from 1 year ago.

My vehicle was never a total loss.

I have filed any requests for them to correct this, but the only response I get is that they are researching it. No real response from a human at all.

Ok, here we go again, more wasted time. I ordered a report for a vehicle on 16Jul2024.

Nothing received...

I have tried to no avail to rectify.

My next step is the Attorney General of my state.

I just want my refund.

Transaction ID

2PT12556XL815492R. ($44.99)

Could I please get the correct value of my truck and find out if it has a front camera? VIN # 1GCRWCED8KZ367987. Thank you.

I paid, but the account wouldn't work. I had to pay again to actually get it to work and receive a report.

The Carfax mileage report for October is incorrect. It shows mileage discrepancies, and this is causing issues with my extended warranty. The reported mileage is higher than the current mileage, and it needs to be corrected.

It wasted time and money , not live people help . I try to talk customers service but only machine answer. It didnt understand

Ive been trying to contact carfax and have submitted online forms and no one has gotten back to me I just paid 18,000 for a vehicle I cant drive with odometer not matching issues and Im very unhappy that the supposedly make sure cars are in good quality to purchase and will fix issues if they made a mistake but the are unreachable when you have a problem thats on thier end

Carfax is supposed to be so great at showing accidents on cars. Well what do you do when they put info on your car that shows damage that was no accident?

Try calling them.

You can't talk to anyone cause no one will answer. Ever.

Not lying about something you bought.dont lie.car fax said no accidents. Not true spray paint on back bumper.replaced rear tail light.over spray underneath.

My 2018Volkswagen jetta 4DR SDN 1.4 OLF vin # 3VWDB7AJ2JM221557 had a recall but it was fixed on 01/09/25 and I need to know if it is updated in Carfax records, because I need to have a. Light and break inspection as soon as possible.

Thank you

Best regards

Luis Morán