Carfax
Reviews and Complaints
Copy of CARFAX I ordered, don’t have a computer,Harry Ware 570-241-****
I am not *** , just trying to get a mailed copy of the CARFAX I paid for, dont have a printer.
Thanks: Harry Ware
1685 Pompano Ave
Englewood. fl 34223
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My Carfax is full of lies
- - Ownership history shows three owners, but there were only two.
- - Reported work is inaccurate and dates are wrong.
- - Never wrecked; only minor fixes.
Life happens and so now I have to sell my car to find out you guys have three people have owned it when there's only been two I bonded it since 2014 it doesn't show that and it shows all kinds of work done on my car inaccurately and some of it is dated incorrectly. I don't know how you guys get your information but this is such a pile of lies.
I've never been in a wreck.
I've only had a couple of things fixed because of idiots bumping into me or scratching my car and you're making my car worth less money because it's inaccurately being reported that's not cool. I am so mad right now.
Preferred solution: You need to report the stuff correctly the right times the right everything don't put stuff on there that didn't happen
Odometer correction urgently needed on report
I was directed to another online site when I needed to speak with a live person to get an odometer correction made. Time is of the essence.
Preferred solution: Odometer correction made to existing report
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong information
You have the information on my vehicle from an accident wrong. Do you have it down that my airbag is deployed and they did not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVIN cloning
- - CARFAX shows 44 records for the 2002 Ranger, with a gap 7/2002–8/2016 and VIN cloning swaps VINs to hide stolen/salvage vehicles, affecting NMVTIS.
Updated by user Aug 11, 2025Company has not fixed the issue and I have been provided with any apology.
While the report indicates 44 history records in total, this 14-year period is entirely unaccounted for. This information was in the report, but somehow it was edited or deleted. This missing information is crucial for a complete understanding of the vehicle's past. I'm reaching out regarding a truck that was purchased new and had only one owner, my father, Alton Ofczarzak {{Redacted}} He passed away on February 17, 2020.
I'm hoping you can assist me in locating its vehicle records. I recall these records being available previously, but they now appear to be missing. Employees within companies involved in VIN cloning or car cloning is a practice of using a vehicle identification number from a legally registered car to hide the identity of a stolen or salvaged vehicle. The procedure involves replacing the serial plate of a stolen or salvage-repaired vehicle with a plate containing the number of a validly registered vehicle of similar make, model, and year from another state, province, or country.
The use of this practice by organized theft rings is partially responsible for the creation of national databases such as the National Motor Vehicle Title Information System in the United States. Vehicle Identification Number (VIN) cloning, also known as car cloning, is a sophisticated criminal practice where the identity of a legally registered vehicle is illicitly transferred to a stolen or salvaged vehicle. This deception allows criminals to disguise the true origin of a vehicle, making it appear legitimate to law enforcement and potential buyers. The process typically involves replacing the original VIN plate of a stolen or salvage-repaired vehicle with a VIN plate from a legally registered vehicle of a similar make, model, and year, often sourced from a different state, province, or country.
This practice is a significant concern for law enforcement agencies globally due to its role in facilitating vehicle theft, fraud, and other illicit activities. The primary motivation behind VIN cloning is to enable the sale of stolen vehicles or to re-register vehicles that have been declared total losses by insurance companies (salvage vehicles) without proper inspection or disclosure. Organized crime rings frequently employ this technique to integrate stolen vehicles into the legitimate market, making them difficult to trace. The use of VIN cloning has directly contributed to the development and enhancement of national and international databases, such as the National Motor Vehicle Title Information System (NMVTIS) in the United States, which aims to combat vehicle fraud and theft by providing a comprehensive record of vehicle titles, brands (e.g., salvage, flood), and theft histories.
Law enforcement agencies and vehicle history reporting services like Carfax and AutoCheck utilize these databases to identify cloned vehicles and protect consumers. Methods of VIN Cloning VIN cloning can be executed through various methods, ranging from simple plate swaps to more elaborate digital manipulations: Physical Plate Replacement: This is the most common method, where the VIN plate (typically located on the dashboard, door jamb, or engine bay) of a stolen or salvaged vehicle is physically replaced with a counterfeit plate bearing the VIN of a legitimate vehicle. Digital Cloning: In some advanced cases, criminals may attempt to digitally alter vehicle records in databases to match a cloned VIN, though this is more challenging and less common due to robust security measures. Paper Cloning: This involves creating fraudulent registration documents and titles that correspond to a legitimate VIN, which are then used to register a stolen vehicle.
The impact of VIN cloning is far-reaching, affecting consumers, insurance companies, and law enforcement. Consumers who unknowingly purchase a cloned vehicle risk losing their investment and facing legal complications when the vehicle's true identity is discovered. Insurance companies incur significant losses due to fraudulent claims and the increased risk associated with stolen vehicles. To combat VIN cloning, several preventative measures and investigative techniques are employed: VIN Verification: Law enforcement and vehicle inspectors often check multiple VIN locations on a vehicle (e.g., dashboard, door jamb, engine, frame) to ensure they all match and appear original.
Database Checks: Utilizing national and international databases like NMVTIS, the National Insurance Crime Bureau (NICB), and Interpol's Stolen Motor Vehicle Database is crucial for identifying vehicles with suspicious histories or multiple registrations. Consumer Awareness: Educating consumers about the risks of VIN cloning and advising them to perform thorough vehicle history checks (e.g., via Carfax or AutoCheck) before purchasing a used car is vital. Legislation and Enforcement: Stricter laws and increased penalties for VIN cloning and related offenses, along with enhanced collaboration among law enforcement agencies, are essential in deterring this criminal activity. Carfax For Police - Home Get started with CARFAX for Police.
Join the network of more than 6,000 crime-fighting partners.
Keep this in mind: I am not doing this for myself but for the other consumers. Thank you, Consumer Vincent Ofczarzak
- Missing vehicle records
User's recommendation: Check your CarFax Report Carefully
Did not receive my report
Hard to summarize something that didn’t happen
Report went to the wrong email address, so I haven't been able to receive it. I've called, texted, and sent messages, so I have no choice but to dispute the charge for the report.
- Unreachable and no response of any kind
Preferred solution: Full refund
User's recommendation: These people are impossible to reach so if you have a problem, you’re just *** out of luck!
Carfax was not involved with call.
Sent me to a different site,"Just Answer" and they had someone answering your concerns with Car Fax and how they can manipulate the information regarding vehicles by the Sellers themselves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo delete my email and stop abuse me psychical..
Please stop sending me emails..I'm every day abuse psychical from carfax email..I don't want to do anything against you guys..I
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s ongoing
Problem still not resolved! Still waiting for carfax!Not easy to deal with carfax, you cannot easily communicate with them! Not good!
Sent an email and filled out forms to dispute the problem but have not heard from them. Still waiting for their reply, anticipating it would be a good outcome to this problem!
Incomplete
I did as said did paper on your sight but still not resolve. I really not resolve unable sell car unless want less money.
User's recommendation: Check car fax
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help at all
The carfax on my vehicle is incorrect by 10,000 miles on the mileage and carfax has not offered any assistance to help.
I need a representative to call me back.
When I called carfax for help no one answered the phone call. No one have tried to contact me or get back with me.
Car fax purchase
Someone tried to make a purchase with my credit card and it was hacked and i was not the person who did it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To sell my car
The number I called says they are closed
Seeing it's the weekend I understand
Call them during the week!
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.

I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.
Vincent, I see you submitted a new case for the same issue. We cannot add records that have not been reported to CARFAX.
As mentioned already, Not all information about a vehicle is reported to CARFAX. All of the information listed on the report is what has been reported to us and we do not have access to further information. Our reports are based on information given to us by thousands of data sources who choose to work with us. We continuously contract with new sources to obtain new and archived data and we update our reports as often as possible.
We do not guarantee the reporting of all data, but rather recommend using our reports along with a thorough inspection from a certified mechanic before purchasing a vehicle.
At this time, your case is considered resolved. Thank you, Blake
I am not pretending to be Blake. I am sending what replied by Blake from CARFAX.