Carfax
Reviews and Complaints
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Verified Reviewer
I'm doing this review to get a refund for the 4499
I got charged $44.99 for something that I thought was 499 I'm visually impaired I'm needing the credit cuz I'll never use this again and if I don't get one I'll just dispute it to my bank
Preferred solution: Price reduction
User's recommendation: Actually I really don't know all's I know is that should have been $4.99 instead of $44.99 but I am visually impaired but I'm not paying $44.99 when I never even used it
Arlington, Tennessee
Wrong information
This company has ruined my car background check with the wrong information. I will be reporting this to the BBB company asap.
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Verified Reviewer
Charged card no report
Text: Paid for 2 reports and got nothing, and also the reports vanished from my account. Super disappointed after paying $65, I got nothing.
The customer service number doesn't work either.
So, it's definitely not a site I'll be using again. If you need something reliable and accurate, and something that doesn't just take your money, don't use this site.
- Takes money no report no support scam
Preferred solution: Full refund
User's recommendation: Run away
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Verified Reviewer |
Queens, New York
Issue with the information
Hi I need the proper milage to show on my car I am interested in selling it and everyone keeps telling me the milage is 8008 that is incorrect...the gas station made the mistake I went back & had it inspected again showing the correct milage of 829 can someone on your end please correct this for me I sent you pictures of both inspections .any help here will be greatly appreciated...ty
Rancho Cordova, California
Fast answer
in November 7 I go to Dealer Service my car recall I have paperwork everything is done. Can you update in Carfax my Service dealer can you remove the recall, cause I dont have a car I wanna register my car plz
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Verified Reviewer
Wrong report with my car
Your report shows an accident on 7/30/21, but this never happened. This report needs to be removed from the file.
Preferred solution: Apology
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Verified Reviewer |
Atlanta, Georgia
Vehicle report
False accident report, trying to trade my truck and your report came back with a false claim which lowered the value of my truck
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Verified Reviewer |
Auburndale, Florida
Did my report not include vehicle value?
My report should include what my vehicle is worth retail. That's what you are all about.
I've already got a report on this vehicle a couple of years ago. I need to know what it's worth today.
It's just that simple. Please help me understand.
User's recommendation: Oh, I just love Carfax. They’re so great.
Miami, Florida
Colorado 1GCPSBEK8R114****
My Chvy Colorado Vin # 1GCPSBEK8R114**** has never been in an accident and a Carfax report says that on 09/16/24 there was an accident report that never happened. I would like to know how they got this information or who reported this accident.
My truck has only been driven by me and the owner Richard Cruz. Please help me with this because the value of the truck is affected.
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Verified Reviewer |
Boston, Massachusetts
I was robbed by the dealership
I purchased a lemon from canton auto/RJO motors in canton Massachusetts April 1st April 8 the car left me stranded after agreeing to wait and have them replace the engine that was no good, I lost my job after 3weeks begging the dealership for a loaner or a rental, I got the car back third week of may, I paid my first payment on may 31st this past Friday June 6 the dealership canton auto/rjo motors had my car picked up and states I need to give him Jean is his name 7,000 to get my car back, in Massachusetts you cant selll a car as is its illegal that was his first error, now hes refusing to give me my 2,3000 payment back and my 294$ monthly payment I made. Its discusting to have a dealership as these people
Hes clearly a THIEF
User's recommendation: DONT GET ROBBED
You do not get coverage if the car has over 125K miles. The warranty only cover drive train. They do not have to cover rental or ;loaner car as part of the warranty.
Tampa, Florida
Tmu issue on my truck dealer made the mistake at time of purchase
I bought my truck at Elder Ford Tampa Florida. The Carfax mileage when I got the truck was 10,407 Miles when I bought the truck.
The dealer recorded 16,767 for the mileage and now I'm having a TMU issue with Carfax.
My mileage was never altered it was just documented improperly when I bought the truck. I have supporting documents to show this.
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Verified Reviewer
Carfax won't answer phone I sent a email asking for someone to call me back I got a email stating if anything new comes up they will notify me by email
I feel this isn't a reputable company when they won't respond to an email, stating that if anything new comes up with my case, they will notify me by email. It would be better if they called, then they could get all the facts straight. Bad business as far as I am concerned.
- No pros
- Horrible customer service
Preferred solution: The right information so I can get my car fixed from endurance cause they are denying my claim due to milage discrepancy
User's recommendation: Do use won't talk on phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to speak with someone
I purchased a vehicle. The Carfax paperwork stated that the vehicle had never been wrecked.
However, I see evidence to suggest that the vehicle has been wrecked. The problems with it are getting worse.
Preferred solution: Price reduction
User's recommendation: Not sure just yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hoffman Estates, Illinois
Incorrect accident report on my jeep
A report was ran on my Jeep as Im trying to sell. A accident was reported but I was not in an accident!
Customer isnt supportive when reaching out for an explanation. How was this on my record but nobody can tell me why or how?!
Amherst, Massachusetts
Past service not recorded
No one ever contacted me. I actually figured out how to add past service records myself. Case closed by me
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Did you get a response? If so, how long did it take. I have same issue!!!