Carfax inserted a record two months ago, 7/2017: "Damage reported: structurally damaged" on my car about an event they say happened on 9/9/2015. My car has even the paint protection on it intact.
They don't listen and don't want to disclose where they got the information hiding behind the "confidentiality". My car is a car not safe to drive which I have been using without any issue, and they are telling me that the repair was made 2 years ago related to their record and they don't care. They say "Please note that the damage was in September of 2015 so the repairs were likely made in the past 2 years which would be why they are not found by inspection now." They can also know the details of the current condition of my car now.
A structurally damaged car is much better after 2 years, being repaired by human hand in such a humid environment, wow. The picture of my car is attached
Product or Service Mentioned: Carfax Vehicle History Report.
Reason of review: Poor customer service.
Monetary Loss: $6000.
I didn't like: Incorrect facts, Incorrect information, Irresponsible, Not negotiable, Doesnt care customer.