Product: Carfax Customer Care Clear all filters (0 of 4 reviews match)
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I bought 2014 Mercedes e350 from the SF M B dealer with a clean carfax and certified vehicle 8 months after I bought it. I take it in to get it appraised they run a new carfax and it shows frontend ,rearend and front side damage on two different times two years before...
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Carfax Customer Care
#1203673
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I quoted customer service because I don't think what they do should be called customer service. They have no phone number to call, only email and chats. I bought a 3 report package thinking I got 3 vin checks and could run tag numbers for 60 days (the way it was only...
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1.5
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Carfax Customer Care
#1121714
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CARFAX started reporting damage to my Certified Pre-Owned BMW 4 1/2 YEARS after the supposed damage took place. After I lodged a complaint and asked who reported this damage that took place 4 1/2 YEARS later, they told me that they couldn't give me that information. By...
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Anonymous
RColl6028

Exact same thing just happened to me. Bought vehicle in 2011 with clean Carfax report. Just traded it in yesterday to find that a Total Loss claim had been filed 4 years lat...

1.0
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Carfax Customer Care
#1017514
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Carfax claims a different insurance company had reporting it but they don’t know the company that reported the loss itseems. I was considering trading it in on to different car. Sadly Carfax makes money by selling these false reports and refuses to correct mistakes....
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1.0
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Carfax Customer Care
I didn't like
  • Reporting false information
  • Takes no responsibily for false reporting
#846871
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