Not resolved

CARFAX started reporting damage to my Certified Pre-Owned BMW 4 1/2 YEARS after the supposed damage took place.After I lodged a complaint and asked who reported this damage that took place 4 1/2 YEARS later, they told me that they couldn't give me that information.

By the way, I've owned this vehicle for 3 years now. So, let me understand this...some dealer/body shop waited 4 1/2 YEARS to report this information OR made a mistake in providing this information to CARFAX, and they won't tell me who it is?!?! So, this 3rd party is costing me thousands of dollars, and they can do it under an umbrella of anonymity?!?!

That's ridiculous.My only hope is that CARFAX goes out of business soon, as their business practices and customer service are extremely poor.

Review about: Ridiculous Report With No Repercussions.

Review #1017514 is a subjective opinion of a user.

1.0
Interest Rate
Diversity of Products or Services
Price Affordability
Warranty
Product or Service Quality
Customer service
Discounts and Special Offers
Value for money
Website
Staff
Location
PRODUCT OR SERVICE Carfax Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Carfax?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like