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I was thinking about buying a truck! someone told me to do a Carfax report.

So I went online wanted one report on the vehicle for $39.99 entered my credit card info and did not get a report, just charged my credit card $99.99 and said I have 6 reports in my account. I did not order 6, I ordered one! I am only buying one car! Now my credit card has been bill $99.99 I have no report and there is no one at Carfax to call.

I am filing a dispute with my credit card company! And have requested a full refund from Carfax! Way more trouble then its worth!

Very Dishonest Practice! BEWARE OF CARFAX THEY ARE CROOKS!

Reason of review: Not as described.

Monetary Loss: $100.

Preferred solution: Full refund.

I didn't like: Crooks, Unclear advertising.

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Anonymous
#1510601

I had the same experience this morning, I wanted to buy 1 report but the website deceptively pushed me to buy 6 (there was no clear option to select 1).I filed a dispute with my card and let Carfax know.I have to assume this is a Carfax business practice -- it reflects very poorly on Carfax.

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