glenn h Lru

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Verified Reviewer

Discrepancy on report

There are inconsistencies on the carfax report that was sent to carfax that was documented wrong, which changed the value of my vehicle, and the company that reported the mileage made an error in the mileage report
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Preferred solution: The milage report cleared

Rebecca B Kqz

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Verified Reviewer

Update my Carfax

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There's nobody available in any department choice on the voice mail that I was able to speak to. Not real impressed at all!
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Preferred solution: Correction of wrong and misleading information on my Carfax for the vehicle I'm currently leasing and driving.

User's recommendation: It's your choice.

Dion H Cdq

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Verified Reviewer

Worng

The vehicle was involved in a hit in run, on September 12, 2022, around this 1:30/2:00 pm, no police was given because of hit n run, it was listed incorrectly on this September 6 2022, we asking if it can be updated correctly on the vehicle history report, We going though a tough time with the lost of my Mom PASSIN ON SEPTEMBER 12,2022 Can You please Correct that for us in Family thank You In GOD bless
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Preferred solution: Car update right

Anonymous

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Verified Buyer
| map-marker Appleton, Wisconsin

Charge me and don't get report

Carfax - Charge me and don't get report
I get charge 63.29$ for carfex report toyta hylander hybrid.i received a email of money charged but I didnt receive any report so did not buy it so refund my money thanks
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Erin H Vmv

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Verified Reviewer

Wrong car fax

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I entered this vin number 1GYKNARS0HZ240848 And its giving me carfax on a Honda not a Cadillac xt5 (4568
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Preferred solution: Correct vin Info

Dominic S Sal

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Verified Reviewer

Waiting for my 2car fax report. I paid for going on3 weeks now now how long is the waiting time?

On August 2022 i orderd 2 carfax history report. you deducted 2 $39.99 paymenrs from my bank account with i could send proof of the payments. as of today i have not recieved the carfax report. after calling different department of carfax no one was able to help. please help me i dont do what to do anymore
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Loss:
$80

Preferred solution: Deliver product or service ordered

Anonymous
map-marker New York, New York

Your Terrible !!

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Trying to communicate to a personal is impossible!!! And I was charged 106$$ suddenly on my credit card!! Then would be charged another 6$ to then see about my problem & have to put all details etc into the screen !! Ridiculous!!! !
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User's recommendation: Don’t. Use. Carfax! And that’s another problem about having to read terms of service..!!” This field required.!!” Otherwise I can’t even send this!!!

Anonymous
map-marker Saint Paul, Minnesota

There was an accident reported on my vehicle, and there was no such an accident

Absolutely nothing happened . Im a 70 yr old, and dont appreciate having to go through this baloney.
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Paul B Shs

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Verified Reviewer
| map-marker Mckees Rocks, Pennsylvania

Reaching beyond the limits

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I need to know how you get my information regarding my vehicle. Everyone I spoke with blames Carfax. One or all is blowing smoke. Carfax is here to report false claims... .. ...
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Preferred solution: A phone call and an answer.

Gennadiy P

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Verified Reviewer

Odometer readingWrong odometer reading

Service center puts the wrong odometer reading during Annual inspection, Ive been serviced by Mercedes Benz dealer with old service records and correct odometer readings
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Preferred solution: Correct odometer reading

Jo M Mim

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Verified Reviewer
| map-marker Phoenix, Arizona

I would like to know if the issue has been corrected

Odometer was incorrect thanks to the Arizona Dmv. Have.Not been able to sell it with the miles of 430000 instead of 430000.
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Loss:
$5000

Preferred solution: The correct odometer on the title

Anonymous
map-marker Tampa, Florida

Worng

This vehicle was involved in a hit in run on September 12,2022 around 1:30/2:00 no police was given because of hit In run, it was listed incorrectly on September 6,2022. We are asking that it be updated correctly on the vehicle history report. We are going threw a tough time due to my mom passing on September 12,2022 can u please correct that for us I. Family THANK YOU IN GOD BLESS
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Tanea Mas

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Verified Reviewer
| map-marker Ann Arbor, Michigan

Checking on claim

I just need the stolen car report to come off the report cause my car was never stolen. so I just need this off asap
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Preferred solution: just that removed off my report

Sergio M Hbd

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Verified Reviewer

No service, reply, or otherwise, but took my money.

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I purchase the Carfax report, money was taken from my PayPal account, but Gives me no idea where the report was sent, or why it did not just pop up after purchase I do not understand!
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Loss:
$40
Pros:
  • Good info when dealer provides
Cons:
  • Not very user friendly
  • This is not the 1st carfax issue

Preferred solution: Full refund

User's recommendation: Ask where the report will be sent, or emailed

Shayvell Q

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Verified Buyer
|

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Verified Reviewer
| map-marker The Bronx, New York

Incorrect data

Carfax - Incorrect data
July 2021 inspection date for mileage was entered incorrectly. I have a invoice for a oilchange that I had done may of 22 for proof of correct mileage on my vehicle.
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Cons:
  • False information

Preferred solution: The incorrect mileage deleted from carfax

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