Anonymous
map-marker Little Falls, New York

Wrong information on carfax

There is still no reply or call back my vehicle is still seating at the repair shop no human to talk to my extended warranty don't care
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Justin M Upf

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My car fax shows that my truck was rolled but it never was

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Carfax - My car fax shows that my truck was rolled but it never was
Carfax - My car fax shows that my truck was rolled but it never was - Image 2
Carfax - My car fax shows that my truck was rolled but it never was - Image 3
Carfax - My car fax shows that my truck was rolled but it never was - Image 4
Carfax - My car fax shows that my truck was rolled but it never was - Image 5
Original review Jan 26, 2024
Can someone call me from Carfax I'd really like to talk to somebody. I sent in my insurance report and pictures of what happened and I still haven't heard from anyone one. This is extremely disappointing. All I want is to resolve this situation. Can you please have someone get in contact with me ASAP. I'm trying to trade in my truck and I can't with a faulty claim that my truck was rolled as you can see in my photos it was my boat not my truck.
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Cons:
  • Horrible customer service

Preferred solution: Apology

Mourad F Hjg

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Correction on report

Carfax - Correction on report
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Carfax - Correction on report - Image 6
I just buy a car when I try to listed on Turo the Carfax, report Showing that's been reported stolen without subsequence recovery
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Loss:
$5000

Preferred solution: Full refund

User's recommendation: Fix my car report

Brian V Pdt

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False information

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Carfax - False information
Carfax - False information - Image 2
Carfax posted an accident to my dodge Ram 2500 on Oct 3 2023 which is false my truck was at the repair shop from the end of September until the end of October they asked me for documents I sent them along with pictures & they have yet to return my email or remove the accidents thats falsified!
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Pros:
  • Mileage
Cons:
  • False information

Preferred solution: Have accident removed

User's recommendation: Check your carfax often since they like to add false information that will diminish the value on your vehicle!

Lynn P Pvk

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Cant get report I paid for

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Carfax - Cant get report I paid for
Paid for carfax did not recieve report. Keeps throwing me back to payment page. Please help. Been fighting this for days. No help at all has come
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Anonymous
map-marker San Antonio, Texas

Un supuesto accidente

Carfax - Un supuesto accidente
En el 2020 se perdió una placa de mi troca, saqué otras y en unos días me reportaron que la placa se la robaron y se la pusieron a otra troca y hubo un accidente, pero la aseguranza investigo y se dieron cuenta que no fue mi troca , también fue reportada al policía , y ahora en el reporte de ustedes sale que mi troca tuvo accidente y no
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Cynthia F Bbf

Air bags deployed

Carfax - Air bags deployed
I was side swipe on 09 19 2023 had my car in for repairs my air bags never deployed . I didn't know about this until 2 19 24 when I was talking to sales man about trading it in that's when I found this out it depreciated the value of my car.
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Preferred solution: Apology

Anonymous
map-marker Huntsville, Alabama

Buy back

Carfax - Buy back
no one has called me back334-462-**** mr behrman {{Redacted}}
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User's recommendation: not rated yet

Keith H Dlt

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Some people don’t have internet

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My pick up truck was wrongfully put on a be on the lookout thanks to the officers at Dallas police department. I was assured that the matter has been handled and it does show as it being cleared with all departments.

The Sargent at Dallas police department badge number 11097 officer Paisley can verify that the truck is not stolen. Case number 154005****. I need this removed off of your Carfax as stolen. I am supposed to be selling this pick up truck tomorrow morning.

I am just finding out that your report still shows it stolen. I contacted Dallas police Department auto theft division @ 214-670-****.

Can you please call them and get this removed immediately. Thank you Keith Hindman

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Joseph L A

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Your site sucks

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Carfax - Your site sucks
Your website is awful. Cannot get my report Been trying to reach you with no luck. Im reporting you guys to consumer services. This is ridiculous. I fill out request and does not submit
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Preferred solution: Full refund

User's recommendation: Zero

Nadezhda T

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Title error

Carfax - Title error
That was mistake in carfax report about our title status not actual mileage Please, change the status, that the title has actual mileage.
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Preferred solution: Change title status

Jill W Cch

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Descrepancy

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I didn't even hear from them about my mileage I don't even know if what they told car shield was true car shield didn't show me the report I am so disappointed in the whole thing
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Preferred solution: Apology

ASHRAF A Sfm

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Wrong report on my car

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Not yet received your reply to my request so how come I can answer such a question so it depends on your cooperative and accept my request
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Loss:
$11000

Preferred solution: Compensation on decreasing the value of my car

Tracy S Emb

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Discrepancy on report

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I'm trying to purchase a vehicle and the Carfax is not accurate it's been red flagged and it needs to be corrected, there are two errors.1: The EML Title should not be listed on this vehicle due to the fact that the odometer has 6 digits not 5 digits. 2: There was a minor accident that was reported with no air bag deployment there was absolutely no damage to the vehicle whatsoever. I had signed for my loan and it was denied due to these two errors,and I can't afford to have my credit jeopardized due to negligence.
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Preferred solution: I would like to have the red flag changed to a yellow

User's recommendation: Do your own due diligence when purchasing a used vehicle

Manou K Rbd

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Verified Reviewer

Not Received Carfax Report

Hi, Yesterday I tried to get Carfax report for VIN: 2T2BK1BA0AC031041 I paid $44.99 by VISA card and Carfax sent me receipt email (The Confirmation# C324EF4B74932****F5 and Approval Code: 77070D). After that, I haven't received Carfax History report for above car VIN. I tried to register on Carfax and login and to receive my requested carfax report, but again page asking me to pay fee again. Please send me a link to access to my carfax report ASAP because the car seller waiting for my respond to close the deal. Sincerely, Manou Khazaneh-Darlou Phone: (408) 425-**** Email: armeenjohn@***.com
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Loss:
$45

Preferred solution: Deliver product or service ordered

Jerry W Fao

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Carfax not accurate

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Brought the carb based on their report no accidents upon inspection car has been involved in an accident
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Pros:
  • Knowledgeable
Cons:
  • Slow response to email refund request

Preferred solution: The diminished value price

User's recommendation: Always follow up

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