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1.0

Went to dealer to trade my car. Found out Carfax reported an accident in 2011 that never occurred.

Tried contacting them - no published phone number. Completed their online form and online chat. Was told there is no way for them to easily fix incorrect info. Left the dealer without being able to complete my transaction.

This all took 2 hrs to just simply get my complaint submitted. I was never notified when they published the supposed accident info on my car.

When I finally was able to google an unpublished number for the company, I was told by a receptionist that Carfax is an online company with no customer service dept and that there was no one at the company today who could help me. Ridiculous that they can publish inaccurate information anytime they want but have no way to easily correct it or even speak w someone who can help.

Reason of review: Bad quality.

Location: Lake Forest, Illinois

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Willow Hms

I totally agree with you, Carfax is nothing but a Fraud, I had a similar situation, I aalso believe that they are in cohorts with the big carl dealers

Guest

So, a company that is entirely online, and provides service entirely online, that doesn't have a phone number, and you're upset because when you finally track down a number that is clearly not meant for you, it turns out that they can't help you on the phone? Genius.

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