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CARFAX is the most trusted provider of vehicle history information in the United States. CARFAX Vehicle History Reports™ are available on all of the used cars and light trucks model year 1981 or later. Every CARFAX Report contains information that can impact a consumer's decision about a used vehicle. Carfax reports may include the following data: title information, including salvaged or junked titles; flood damage history; total loss accident history; odometer readings; lemon history; number of owners; accident indicators, such as airbag deployments; state emissions inspection results; service records; vehicle use (rental, taxi, lease, and the like), and the like. Please try to contact Carfax Customer Service directly prior to posting any complaints on this site.

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Oblankso...
Carfax had a false report costing me thousands of $
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Bought a wheelchair van with my life savings for a business that I started. Carfax report was good. I went to get insurance and they said the van had a salvaged/restored title. Now...

#314114
Apr 23, 2012
96

Astrationa
Carfax - Car fax - DON'T DO IT
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

We were buying a used car. We Used Car Fax in deciding on the purchase. We only wanted the information on the one car! We just found out that it set up an automatic ...

#310955
Apr 09, 2012
220

Minimax
Carfax - Car fax has no knowledge of fake cars for sale
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I ran a car fax report for a car I wanted to purchase. $35.00 charge for this service. It was a real nice car with a good report. The problem, it did not belong to the person selli...

#307371
Mar 24, 2012
231

Tdame59
Carfax NOT WORTH THE MONEY
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I purchaed a used car in November of 2008, and of course the dealer provided me with a copy of the carfax report for the vehicle that I was buying. The report was clean. Last Mon...

#305691
Mar 18, 2012
365

Amourglo...
Carfax failed to reveal a prior accident on my report
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I purchased my car about a year and a half ago with a clean accident free title. I went into the dealership today to trade and upon receiving an estimate the sales rep informed me ...

#304464
Mar 13, 2012
329

Paulrowe51
Carfax sends unauthorized email solicitation
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I used Carfax and un-checked the box to receive unsolicited email. I object to this opt-out, which regulators call opt-in by the way, but still I did it. So now I g...

#297986
Feb 17, 2012
313

Anonymous
Carfax
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I tried to submit car damage information to change the carfax record on file. The carfax system refused to accept the information even after multiple attempts.

#296224
Feb 11, 2012
354

Anonymous
Carfax ERRONEOUS REPORTING
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

CARFAX is misinterpreting entries made in Maryland State Police reports, particularly regarding "safety Equipment" and specifically regarding Airbags. My 2008 Toyota Sequoia was r...

#288787
Jan 13, 2012
498

ScBl
Carfax Error ... Cannot Speak to Human to Repair
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Back in August 2009 I purchased a one year old Saturn Aura with a clean Carfax from a BMW dealership. They offered they knew the previous owner and car was indeed clean, with no a...

#274962
Nov 14, 2011
808

Bartp6
Carfax Causing Loss to Sellers
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I tried to sell a car I had owned from new to a dealership and they pulled a carfax report on it. One of the services in the report listed an erroneous mileage. This cost me $200...

#274084
Nov 10, 2011
686

Dinkydo
I'M SUING Carfax OVER MANIPULATED REPORTS. ARE YOU IN?
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I sued CarFax in Riverside CA Superior Court for posting several erroneous reports including the "One Owner" report I relied on when I bought a "termite infested" Cadillac STS. It ...

#272585
Nov 03, 2011
2954

Mad at C...
Carfax customer service
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Purchased service in September. In October, CarFax was showing the car was sold when in fact I still owned it. Customer service would only allow electonic conversation and no live ...

#272057
Nov 01, 2011
733

Anonymous
Carfax favors dealers! ! !
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

When I got a CarFax report to sell my car, and show prospective buyers it's excellent history report. I found out, even though my car is a collector car with extremely low mileage,...

#266320
Oct 05, 2011
772

Anonymous
Carfax scam
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I OWN A CARLOT,I CAN TELL EVERYONE ONE OUT HEAR THAT CARFAX IS BULL.... I SEE COUNTLESS CARS WITH ODOMETER ISSUES,CARS BEEN WRECKED ETC.SALVAGED CARS GO UN REPORTED..carfax has all...

#264039
Sep 25, 2011
956

Wookiech...
Carfax missed an accident on my car
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I bought a 04 Suburban in Aug. 2010 and an accident from 2005 shows up in June 2011 on what was a clean Carfax and now I'm screwed on trading or selling this vehicle, Buyer ...

#261699
Sep 13, 2011
716

Anonymous
Carfax Is CarBS and A Fraud Waste Of Your Money
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I paid $49 for my Carfax report and thought I was safe buying the car knowing the Carfax protected me, only to find 100% evidence that the car was rear ended causing replacement of...

#247708
Jul 08, 2011
693

Anonymous
Carfax SUCKS
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Recently purchased a Mercedes with clean carfax and guarantee. While checking rates other insurance companies to do comparison, my VIN number shows two previous wrecks (18K in cla...

#239776
May 26, 2011
941

Anonymous
Carfax
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Recently, I bought a new car and traded in my old car. When I bought my old car used in 2003, the Carfax report showed no major accidents, but when I went to trade it for a new car...

#233732
Apr 22, 2011
769

Anonymous
Carfax
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

What good does a Carfax report do if a dealer pays cash for a vehicle and the information on a wrecked auto doesn't appear on the report? My son just bought her first car, he's in ...

#233731
Apr 22, 2011
586

Anonymous
Carfax
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Get CARFAX Vehicle History Reports on your lot, at trade-in or at any auction.Scan or enter Vehicle Identification Numbers (VIN) and get CARFAX Reports instantly.Note: CARFAX deale...

#233729
Apr 22, 2011
560

Anonymous
Carfax
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Found out that this company is not so great ,they claim to be 3 rd party,wash hands all the time,it is a real waste of money...the money that they charge is no worth it,found out t...

#233721
Apr 22, 2011
418

Pissed47
Carfax - SSEW AUTO SALES COMPLETE SCAM
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I'M NEW HERE TO WISCONSIN AND I DECIDED TO GO CAR HUNTING SATURDAY MORNING IM NOT ALL BRAINS WHEN IT COMES TO VEHICLES BUT COME ON ITS A DEALERSHIP WOULD THEY REALLY RIP ME OFF...

#231999
Apr 12, 2011
659

Budiman ...
Carfax Not trustworthy
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Today I went to Valencia BMW to buy a new 5 series and trade in my Audi Q7 so the dealership type in my VIN number to carfax and the report showed my car has been in accident. Hone...

#222711
Feb 20, 2011
1071

Anonymous
Carfax - Couldn't have asked for more
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

We found an "accident report" on the Carfax for the vehicle we were about to trade. When I researched complaints about Carfax, I was very worried. But I emailed Carfax promptly, f...

#216488
Jan 15, 2011
556

Chagrined
Carfax - Car Fax Sucks!
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I recently purchased a previously-owned luxury car. Part of my decision to buy was based on a Car Fax report which indicated the vehicle had a clean slate since its original purcha...

#202516
Oct 13, 2010
879

Icata
Do not trust Carfax
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I bought very expensive and rare vehicle with clean Carfax history and based on it I paid all the money for the car. A year later on the Carfax poped up an accident report... which...

#195767
Aug 26, 2010
867

Anonymous
Carfax is B.S. period. "........"used car dealer"
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

I sold 2 vehicles to CARFAX that both had a "history". They did not ask if there was a history and could have cared less. Both of these vehicles had been in accidents and all infor...

#192688
Aug 06, 2010
1384

R.B.
Carfax - 6/12/10Thay sell unsafe cars an lie about financing
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

Thay sold us a car we brought it back a 1/2 hour later an we were told you own it. did not have a sticker on it. we took it to mass an ri for a sticker an it will not pass . head ...

#186213
Jun 17, 2010
780

Lulu0611
Carfax - Didn't provide acurate information
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

What good does a Carfax report do if a dealer pays cash for a vehicle and the information on a wrecked auto doesn't appear on the report? My daughter just bought her first car, sh...

#166666
Jan 05, 2010
3496

Rimax2323
Carfax "no respect for customers" try to call them.
5.0 Consumer Affairs 5860 Trinity Parkway Suite 600 CentrevilleVA20120 http://www.carfax.com/cfm/helpcenter.cfm

"carfax refuses to speak to customers", e-mail only.. Awful! it takes me more time to send text messages the than talk to someone. They are so full of themselves. N...

#132581
Aug 24, 2008
979
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Car isn't a luxury any more, but an affordable vehicle, which is used for serving average man's needs. But cars also need to get appropriate services in exchange for. Repairs, parts change, maintenance, fuel, depreciation, injury, driving time, parking fees, tire replacement, taxes, and insurance-all these services have to be completed to enjoy driving without problems. Renting a car - is a way to avoid all troubles about car maintenance, but in that case a person will not feel itself the driver in full. To buy a car is like to choose a friend. Future driver should estimate the purposes of car buying, conditions of usage, expenses, the time which should be spend on the car, responsibility for a pedestrians, etc.

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